Abstract: The study is titled Factors Affecting Buying Decision for Mobile Phone: The Case of Wachemo University 2008 E.C Graduating Class Student. The purpose of this study was to explore the factors affecting buying decision for mobile phone the case of Wachemo University 2008 graduating students. The study was built upon seven important factors i.e. price, brand image, product features, usability, after sales service, sex and average family income with respect to buying decision. In order...
Abstract: The health care industry is undergoing a rapid transformation in service quality which increases customer satisfaction. It can also improve the health-seeking behaviours and uptake of services which contributes to a reduction of morbidity and mortality. Some studies have reported that quality dimensions have a significant impact on patients’ satisfaction. But there are no conclusive results on which dimensions have a significant and insignificant effect on patient satisfaction. T...
Abstract: The study undertakes the Sustainability of small and medium scale enterprise through primary data. This study contributes indispensable economic roles and taken as the engine of economic diversification and poverty alleviation. It identifies the relevant factors affecting SME enable them to maintain their business in spite of challenges in the business world. In Ethiopia, the Government has been encouraging SMEs by designing and implementing Small and Medium Enterprises development...
Abstract: The purpose of this research was to investigate factors affecting the business performance of micro and small enterprises with a special emphasizes on manufacturing, urban agriculture, service, trade and construction, in Haramaya town, in eastern Harargee zone Oromia region. The types of research method used under this study were descriptive and explanatory research. The major purpose of descriptive research was description of the state of affairs as it exists at present and explan...
Abstract: The main purpose of the study was to investigate the existing training and development practices and their effects on employees' performance in Hiwot Fana Haramaya University Specialized Hospital. Both primary and secondary sources of data were used and the primary data was gathered through questionnaire and interviews. Stratified random sampling was employed and data was collected from 138 employees. To achieve the research objectives, mixed research design quantitative and qualit...
Abstract: Employee engagement is the level of commitment and involvement towards his or her organization and its values. The purpose of the study is to identify factors affecting employee engagement as well as examine the impact of employee engagement on employee performance. Methodologically, the research was conducted using descriptive survey method and the population of the study comprised all administrative staff in the Haramaya University. A quantitative method was applied. The question...
Abstract: Hospital is an important part of any health care system; they provide-curative care, transfer knowledge, and work as referral for patients. To achieve service excellence, hospital requires continuous efforts to improve quality of the service delivery/distribution system. Patients’ satisfaction surveys are essential in obtaining a comprehensive understanding of the patients‟ need and their opinion of the service received. They are vital tool in evaluating the quality of healthca...
Abstract: KAIZEN has been introduced in ETHIOPIA and also in Dire Dawa to strengthen Micro and Small Enterprises (MSEs) through productivity and quality improvement. The research aims to examine the practices and challenges of implementing 5S-KAIZEN among MSEs in Dire Dawa. The total population the study covers 356 enterprises which all implements kaizen. Out of which the sample size of 192 enterprises were selected for the study and carried out using questionnaires and interviews with top 1...
Abstract: Ethiopian Government tries to provide basic service to its citizens. In order to deliver these services there is no doubt of the need of having source of income as a Government. Revenue from tax recognized as a basic source of income for the government. Tax divided in to two main categories, which known as direct and indirect tax. Value Added Tax (VAT) is one type of indirect tax that became the most important and basic source of income for Ethiopia like other most countries. Ethio...
Abstract: The research aims to investigate factors affecting Supply chain performance of wheat flour factory with a special emphasizes on manufacturing of wheat flour in central Oromia, more specifically in Eastern Shewa, Arsi and western Arsi zones. Simple random sampling technique was employed to select 186 sample respondents out of total population of 402 among farmers, traders, and flour factory manager. Survey data was collected from the sample respondents from beginning to end data. Bo...
Abstract: Studies on employee’s performance are important to clearly identify and improve pessimistic views against performance. This study is a cross-sectional quantitative research on assessing the effect of business process reengineering factors on employee performance of Assosa University. Leadership style, cooperative working environment, use of information technology, resistance to change and employee’s perception are the major factors studied. Convenience sampling technique with s...
Abstract: This study investigates some key Performance of Small Scale Enterprises in Dire Dawa City Administration and Its Implication for Promotion to Medium Scale Enterprises.For the sake of achieving the objectives of this study, based upon interviews, questionnaires and both sources of data through which are investigated the problem of small scale enterprises promotion process. The data were analyzed using statistical analysis such as inferential analysis, SPSS version 20 statistical pac...
Abstract: The study specifically assessed the effect of customer relationship management on the Customer satisfaction (the case of Harar Brewery Share Company. The objectives of the study were to examine the effect of customer relationship management on customer satisfaction (The case of Harar Brewery Share Company) this study was used Conveniences sampling technique, 224 sample size has taken from a total population. The statistical population of this study includes employees and Hotels (Cu...
Abstract: This paper investigates assessment on the determinant factors on the performance of micro and small enterprises in Hossana town, in Hadiya zone south nation nationalities and peoples region. The study used survey method using a structured questionnaire which was administered to 125 sample respondents out of 182 micro and small scale enterprises owners/managers in Hossana town. In order to accomplish the objectives of the study, independent variables such as gender, age, education l...
Abstract: The study is titled Factors Affecting Buying Decision for Mobile Phone: The Case of Wachemo University 2008 E.C Graduating Class Student. The purpose of this study was to explore the factors affecting buying decision for mobile phone the case of Wachemo University 2008 graduating students. The study was built upon seven important factors i.e. price, brand image, product features, usability, after sales service, sex and average family income with respect to buying decision. In order...