This study empirically examines the determinants of microfinance performance as well as the influence of microfinance financial performance on its social performance (outreach) in Ghana. The research used data for 165 Ghanaian microfinance institutions (MFIs) over the period 2014- 2018. The research employed the fixed effect estimation technique in estimating the model as suggested by the Hausman test. Taking unobserved firm and year heterogeneity and correcting for heteroskedasticity an...
ABSTRACT Relationship marketing has become a buzz word in academia and industry due to its acclaimed benefits of attracting and retaining customers. The hospitality industry in Ghana is one sector where relationship marketing practices have not been well researched. This study was thus motivated to address this research gap. The main purpose of this study was to examine the relationship between relationship marketing and customer loyalty in the Ghanaian Hospitality (hotel) industry. Specifi...
ABSTRACT This research examines the impact of monetary policy on capital structure and financial performance of companies in Ghana. The research uses panel data from 2008-2017 for 33 firms on the Ghana Stock Exchange. A system GMM-technique is used to analyze the data. This technique allowed the researcher to control for autocorrelation to ensure a robust result is achieved. The study finds that firms prefer to borrow long-term when monetary policy is contracting (increasing policy rate). ...
Abstract The objective of the study was to provide empirical evidence regarding the impact of vertical integration on the financial performance of Olam Nigeria Limited. Data collected were gotten from Olam Nigeria Limited financial record and questionnaires administered to employees of Olam Nigeria Limited within the study sample frame. The secondary data was cross-sectional between the period of 2010-2018. While the administered questionnaire was to 183 employees of Olam selected using conve...
ABSTRACT This research work investigated the Organizational Reward System and Its Effect on Staff Productivity: A Study of Selected Deposit Money Banks. The study was necessitated by the importance of reward system in enhancing employee performance. The work aimed at determining the effect of reward system on employee productivity. The study made use of secondary data in its analysis. Three explanatory variables (salaries and wages, pension contribution and other staff benefits /allowances) w...
Abstract This work examined the relationship between investments in service quality programmes by banks on their financial performance as well as the relationship between service quality delivery and the choice of banks and repeat purchase decisions by bank customers. The aim being to enhance Nigerian banks image in the global financial market. Banks in Nigeria continuously declare huge annual profits despite the fact that there has been seemingly increasing cases of complaints about the qua...
Abstract This st1u�v examined the influence of customer relationship management (CRJv!) 011 the pel.formance of Depos;t Money Banks (DMBs) in Nigeria. The study sought to establish if CRM measured 'by (customer knowledge, customer knowledge managf!ment capability, customer interaction and customization) influences the pel.formance of DMBs (pmxied by customer value, cu's·tomer sati.s.faction, customer loyalty and customer life-time value). The study adopted a survey research method...
ABSTRACT Food, shelter and clothing are considered as the most basic necessities in life. Abraham Maslow in his Theory of Needs puts the need for shelter as the next basic need after man has satisfied his need for food which is the first basic need man has. In this light, this study aimed at investigating the main source of finance for homeownership in Ghana as well as the contribution of mortgage loans on housing finances. The study adopted quantitative and qualitative research approaches an...
ABSTRACT Today, Nigeria is becoming an attractive market for international students and this trend is rapidly growing as a result of the competition in the marketplace and its overall benefit, both to the university and the host country. According to UNESCO 2013/2014 report, about 36,260 Nigerian students traveled to the United Kingdom, Ghana and United States of America and in 2015 alone, about 9,494 Nigerian students traveled to the United States of America in search for hig...
ABSTRACT . The purpose of this research is to investigate the impact of information technology software quality characteristics on the business value of an adopting organization. This phenomenon was explored empirically by examining three research questions; 1.) What is the impact of system quality of open source ERP on business value of an adopting organization? 2.) What is the impact of information quality of open source ERP on business value of an adopting organization? 3.) What is the imp...
ABSTRACT This study examines the effects of transformational and transactional leadership st}les on employee performance· A comparative study of selected Nigerian organizations. The study sought to establish if transformational leadership attitudes can produce better performance among employees relative to transactional leadership. Data were collected using Bass and Avolio (1985) 's Multifactor Leadership Questionnaire (MLQ-5X) survey. The total population of study obtain...
ABTRACT The agricultural sector is considered as one of the most important sectors of the Ghanaian economy since it constitutes a significant portion of our Gross Domestic Product. However, farmers experience challenges in accessing credit from banks. Over the years, the Ghana cedi has experienced some volatility on the back of the existing structure of the economy. This study seeks to assess the impact of exchange rate volatility on agric-sector lending using the Agricultural Development Ban...
ABSTRACT The purpose of the study is to evaluate the prospects and challenges of informal entrepreneurs in Agbogbloshie and to further examine how market men and women personally seek steps to curb the challenges they face. Data was gathered from 23 informal entrepreneurs in Agbogbloshie Market through face-to-face interviews with the help of an interview guide and analysed thematically. The findings of the study show that, despite the contributions informal entrepreneurs make to the growth...
The objective of the study was to provide empirical evidence regarding the impact of vertical integration on the financial performance of Olam Nigeria Limited. Data collected were gotten from Olam Nigeria Limited financial record and questionnaires administered to employees of Olam Nigeria Limited within the study sample frame. The secondary data was cross-sectional between the period of 2010-2018. While the administered questionnaire was to 183 employees of Olam selected using convenien...
ABSTRACT In Ghana, the banking industry presents one of the most challenging industries. Since 2005, Ghana has In Ghana, the banking industry presents one of the most challenging industries. Since 2005, Ghana has seen a phenomenal increase in the number of foreign banks coming into the country especially from Nigeria because of the financial sector reform program embarked upon by the Bank of Ghana. Presently, there are about thirty (30) banks in Ghana out of which seventeen (17) indigenou...