ABSTRACT The banking industry has experienced a rapid growth in terms of profits, deposits, revenues in the recent past. This trend has triggered a lot of competition in the banking industry. This project analyzed the factors influencing customer growth of commercial banksin the Kenyan banking industry. The study was guided by the following objectives: to find out how pricing influenced customer growth, to establish the effects of customer service on growth of customers, to determine the ext...
ABSTRACT The way we work in our fast-paced world is quickly changing. Skilled but unemployed Kenyans are seeking and finding work on online platforms on contract and full – time basis. They are part of virtual teams that rely heavily on collaborative software applications to work. Their performance is gauged by how they meet project goals within the set costs, time and scope. Unfortunately, some teams are unable to meet the goals and this compromises their performance. This is the problem ...
ABSTRACT The banking sector over time has been facing various issues of achieving wide ranging information on their customer’s payments history to be used in their process of accessing borrowers. Theinformation sharing aims at providing information that is very accurate, latest updates and gives instant information on borrowers who have potential. This ensures that it is cost efficient and easier to assess the risk and thus managing it, thus enabling reduction of the involvement of unprof...
ABSTRACT The main aim of this research was to analyze the effects of value chain on organization competitive advantage with focus to insurance industry in Kenya. An analysis of value chain is helpful to a firm in the identification of bottlenecks. For easy survival in the market, companies have to have a competitive advantage over others. Like any othe service industry, insurance industry operates in a lean, crowded and extremely competitive industry. The treat of the new entrants is not onl...
ABSTRACT Successful implementation of a project is usually difficult and complex and appears to be one of the most difficult aspects of a manager‟s job. Implementation of any project depends on various factors. These factors include; proper planning, adequate financing, organizational factors and effective communication between the stakeholders. The implementation of CDF has been marred by repeated accusation of abuse of funds, patronage due to excessive powers of the members of parliament...
ABSTRACT The advent of 20th century has seen many organisations embrace the use of technology to enhance performance. Research has indicated that ICT is a driver for any firm to achieve its goals. ICT has been on the forefront in enhancing globalisation of services and organisation’s functions. Various inventions have been made in the ICT field and this has helped organisations to fasten their service delivery. Although the uptake of ICT among SMES in developed countries has been cited to ...
ABSTRACT Numerous factors, both internal and external of a business can contribute towards influencing the state of competitiveness. Positive or negative competitiveness can mean survival or complete collapse of a business. The purpose of this study was to evaluate the effect of internal organization dynamics on the competitive advantage of a firm. The three organizational dynamics that were under study included; workplace innovation, leadership approaches and organization culture. The study...
ABSTRACT Fraud is one of the major ethical issues in the card industry. The study sought to find out card fraud detection techniques on performance of commercial banks in Kenya. The main aim of the study was to identify the different types of card fraud, and, review alternative techniques that can be used in detection of card fraud. The study defines common terms in card fraud, highlights key statistics and figures. The study reflects on how returns in the banking sectors have been eroded due...
ABSTRACT Non Governmental Organizations (NGOs) face various challenges in the implementation of their projects. This study seeks to establish the factors affecting the successful implementation of projects in NGOs within urban slums in Kenya. To achieve this objective, the study was guided by the following specific research objectives: finding out how funding affects implementation of projects of Children of Kibera Foundation; establishing the effect of training on implementation of projects...
ABSTRACT In Kenya, before independence, teachers were employed by different missionary agencies to teach and help in spreading the gospel among the natives. After independence, Teachers Service Commission (TSC) was established by an act of parliament cap 212 (1967). Among other functions, it was meant to employ teachers. Since inception, TSC used supply-driven method to recruit teachers. The policy changed in 1997 following the government freeze in employment of civil servants and teachers d...
ABSTRACT The Agricultural Cooperatives Societies are seen as a key feature in rural development and poverty alleviation strategy in both developed and developing countries. The agricultural cooperatives are encountered by a few difficulties that make their operations; management and performance difficult which study intend to investigate. The study was guided by the following objectives; to determine Knowledge Creation practices and performance of agricultural cooperative societies, examine...
ABSTRACT The Sacco sub-sector in Kenya has been identified by The World Council of Credit Unions (WOCCU) as the fastest growing in the World. The SACCO Societies Regulatory Authority (SASRA) adds that the sub-sector continues to play a pivotal role in the realization of vision 2030 of mobilizing savings for Kenya’s investment needs. With the intense growth of the sector, the SACCO subsector operates in a context of intense competition. As such, the sector players continuously engage in mea...
ABSTRACT The lower tier commercial banks in Kenya have been recording declining performance over the recent past especially in the wake of tight regulatory controls and shifting operating environment. Poor financial performance has cost several lower tier banks dearly to the extent that some had to be put under receivership. Recently in the financial year 2017, most banks in tier II and III posted poor financial results with previous superb performers posting big losses. To thrive, the comme...
ABSTRACT Today’s competitive markets make businesses more dependent on their ability to react to changes and adjust their processes to the new requirements. To raise efficiency as is required by the bank’s regulators has a number of limitations that includes a regulated financial market, new customer base and the projected revenue. In this environment, it is a key test for business organizations to transform the vast number of concepts and ideas into products and services. Banks run ...
ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was carried out to sample 150 mobile subscribers apportioned in proportion h/-.their market share. '" Since this is an industry characterized by high competit...