A customer is one of the significant assets for any profit-making firm, hence most profit making firms strive to acquire and retain as many customers as possible so as not to experience nose-diving of profits. While few existing researches have shown that product and or quality of service results in acquisition and retention of business customers, some few researchers with little empirical data also recommend that corporate image and customer loyalty affects acquisition and retention of exist...
Public Commissions in Kenya are importance arms of the executive in the management of constitutional affairs. The aim of this study was to investigate the effects of internal audit on performance of public commissions in Kenya. The specific objectives of the study were; to determine the effect of expertise of the internal auditing staff on the performance of Public Commission in Kenya, to examine the effect of internal audit controls on the performance of Public Commissions in Kenya and ...
There has been stiff competition amongst transport companies which has resulted in the steep decline of road freight rates of between 20% and 30% across various transport companies. Furthermore, the transportation costs in the Northern Corridor from Mombasa to various destinations across East African Community has reduced. In wake of such challenges, it raises concerns on the financial performance of the road transport companies in East Africa and how the organizational policies they have ado...
Quality in higher education has been important for decades. In Kenya, quality in universities was embraced some years back by facilitating the vigorous vetting of programmes; matching the programmes with the existing capacity and competent sourcing of human resources to run the programmes. Part-time employment has thus become a common phenomenon in the higher education sector in Kenya. With the increase demand of education in Kenya, most universities have established many satellite campus...
A good strategy that is not implemented is as bad as a poor strategy. Emperical evidence postulates that organizations spend more time and effort in strategy development than in strategy implementation. This has led to many organizations’ failure to realize their desired results. This research sought to evaluate determinants of successful strategy implementation in universities in Kenya and identify areas of improvement in the process of strategy implementation. The objectives of this study...
Increased non-performing loans and the availability of substandard products among SACCOs in Kenya has been a major challenge facing these cooperatives. The current study aimed at determining the influence of product pricing, product delivery, product quality and product design on performance of SACCOs in Kenya. The study was grounded on resource-based theory and stakeholders’ theory that portrays the need to focus on stakeholders’ needs when coming up with product strategy. The study...
The study was to determine roles of growth support programs on performance of micro and small enterprises with a focus of Anza Entrepreneurs Limited (Anza) in Tanzania. The research objectives were to find out the role of financial sector deepening program in enabling enterprises access financing and meet their financial needs to enable their performance; to establish the role of business development services program performance; and to determine the role of business sector program suppo...
Globally Monitoring has become an important tool through which environmental, economic and social sustainability can be attained. Monitoring helps those interested with initiatives with determining that progress is being made in accordance with goals. The study generally determined how monitoring practices influence projects performance at the water sector trust fund. Specifically, the study focused on how monitoring planning, monitoring tools, monitoring techniques and adoption of monit...
Employee motivation plays a critical role in the overall performance and growth of organizations. It is considered to be a booster not only for employees‟ growth and development but also organizations‟ performance. As such, managers continue to establish different ways in which they can motivate their employees in order to enhance performance and that of their respective organizations. However, organizations are crowded by a number of issues which affect employee motivation including...
Approximately, about 18.42% of the global gross domestic product is expended through procurement. Procurement malpractices have however been on the rise in Kenya with every passing decade. This trend has been associated with a loss of public funds equivalent to 12% of the GDP. Such hemorrhage of public coffers has given Kenya a dismal ranking on transparency rate being 136 out of 174 of the global economies. This study therefore, seeks to examine the empirically antecedents to resolve pe...
F r e q u e n t r e p o r t s o f f r a u d s i n t h e f i n a n c i a l s e c t o r i n K e n y a e s p e c i a l l y w i t h i n t h e B a n k i n g s e c t o r h a v e b e e n r e p o r t e d o v e r t h e l a s t s e v e r a l y e a r s ( 2 0 0 8 - 2 0 1 4 ) . I n t h e s e c o n d q u a r t e r o f 2 0 1 0 , o u t o f 1 0 2 c o r p o r a t e f r a u d c a s e s r e p o r t e d i n K e n y a , a l l w e r e a s s o c i a t e d w i t h i n a d e q u a t e r i s k c o n t r o l m e a s u r...
Companies face many challenges when attempting to gain market share and maintain a competitive advantage over rivals. It can be difficult to know which strategies are worth pursuing based on a business’ position in the industry and on the competitive nature of the industry. A number of studies have been done in Kenya on resources and their impact on the competitive advantage of an organization in various public and private sectors; with limited focus on strategic relational capital initiati...
Every business takes birth, survives and grows with the consent and co-operation of the society. The society provides inputs to the business and accepts its output. Naturally the business owes everything to the society. Corporate Social Responsibility denotes organizations’ willingness to take responsibility and accountability for the effects of their activities and decisions. It is concerned with how companies manage the business processes to produce an overall positive impact on soci...
Working capital management entails the relationship between a firm's current assets and its current liabilities and it plays an integral role in financial decision making. It involves the management of the most liquid resources of the firm which includes cashand cash equivalents, Inventories and trade and other receivables. Majority of firms do not maintain the correct mix of working capital and this has been a major hinder to their overall profitability. The main goal of working capital ...
Knowledge Management in organizations has become an important strategic weapon for sustaining competitive advantage. Knowledge management manages the corporation’s knowledge through a systematically and organizationally specified process for acquiring, organizing, sustaining, applying, sharing and renewing both the tactic and explicit knowledge of employees to enhance organizational performance and create value. This study sought to investigate the effect of Knowledge Management on financia...