Commercial banking sector in Kenya is one of the most important facilitators of economic growth, driven by competition and government regulations which have led to innovations of various channels of bank service delivery; agency banking and mobile banking with the help of support infrastructure; credit reference bureaus and deposit protection as regulated by Central Bank of Kenya. Banks have got the capacity of reaching a higher number of unbanked customers to mobilize savings and thus m...
Firms across all industries continue to face the most disruptive market conditions in decades. Increased competition has only accelerated and the battle for market share is now more aggressive in the telecommunication industry. The objective of the study was to determine how competitive advantage strategies applied by firms in the telecommunication industry in Kenya influences the market share in the industry. Market share is one of the indicators used to measure the performance of a fir...
Over the past five years, development in Non-Bank Financial Institutions (NBFIs) has assumed high preposition in Kenya. The trend could be attributed to: their renewed provision of products and services that banks either cannot or may not offer, also their potential to deliver other savings, investments and risk management tools. However, a number of empirical studies paid attention to the commercial banks development on economic growth and minimal studies had been carried out on the eff...
The purpose of this research study was to investigate the effect of M-Pesa utilization on the performance of Small and Medium Scale Enterprises (SMEs) in Nakuru town. M Pesa is an SMS‐based money transfer system that allows individuals to deposit, withdraw and send funds using their cell phones. The introduction of M-Pesa has revolutionized the money transfer sector in Kenya and has been adopted by the SMEs in their businesses. SMEs form a dynamic force for sustained economic growth and...
Firms have always sought ways to gain a competitive advantage over their competitors; one avenue that firms have pursued to improve their competitive position in this new business environment is to increase the role of outsourcing in their operations, which has been found to provide a competitive advantage and heightened performance to these firms. The study therefore sought to establish the relationship between BPO and financial performance. The study drew objectives to test the nature ...
Security companies have resulted to Business Continuity Management (BCM) practices in an effort to ensure continuity of business operations. Organizational performance is crucial and BCM is one of the key driving forces to strengthen a firm’s ability to withstand risks and survive under extreme organizational and environmental pressures. Security companies in Kenya are operating in a rapidly changing environment that presents a risk to operations of companies. The prevailing economic ...
In Kenya, there are few empirical studies that focus on the relationship between budget and trade deficit. The existing empirical studies used panel and cross-section data to examine the relationship between budget deficit and trade deficit. The findings of these studies may not adequately capture the relationship between the two deficits since these countries have different levels of budget and trade deficits, different levels of economic development. In addition, the previous studies h...
This study attempted to establish the effect of unionization on employees’ performance in family owned businesses in Kenya. The need to manage employee performance every day is the key to an effective performance management system. The researcher specifically sought to establish the effect of union mediated in compensation on performance of employees in family owned businesses; to determine the effect of union mediated motivation on performance of employees in family owned businesses; ...
SACCOs operating front office services are required by law to comply with the regulations stipulated in the SACCO societies Act enacted in the year 2008. The authority is mandated to:license, regulate and supervise the SACCO societies. This study explored the effect of SASRA regulations on the Returns of SACCOs. This study focused on regulations specifically involving, liquidity and core capital as they affect returns directly. The study considered the entire population of deposit takin...
Small and Micro Enterprises play a vital role in job creation and make significant contributions to economic growth in developed and developing economies alike. However, one on the main challenges of small and micro enterprise has been access to finances and capital. This study therefore sought to evaluate the factors influencing Small and Micro Enterprises credit worthiness by commercial Banks in Nakuru Town, Kenya. The specific objectives looked at: firm’s ownership, firm’s financi...
The Commission for University Education in Kenya recommended that Universities should be ranked so that their performances are open to public scrutiny. Sound recruitment and selection, induction and evaluation are some of the performance indicators that Universities must put in place in order to attract the required human capital that will achieve Universities individual performance, which are necessary forranking the Universities in Kenya. University performance involves many variables s...
Studies on energy management have focused principally on environmental conservation, reduction in operation and production expenses, energy savings, lower utility bills, and minimization of energy wastage. However, the gains of energy management practices can be transferred to competitive advantage strategies among manufacturing companies in Kenya so as to boost their efforts in attaining competitiveness. Success in managing competitive advantage arises out of a firm’s ability in ident...
Branding in universities are alternatives to bring differentiation in order to attract the attention of stakeholders. The problem addressed by this study was to examine how branding strategies such as internal branding strategies, external branding strategies and service mix branding strategies influenced postgraduate students’ choice of Universities in Nakuru County, Kenya. The study employed explanatory research design, the population of the study comprised of 3,742 universities post...
Succession planning is a critical tool for guaranteeing organisational growth and continuity. Employees in an organisation always choose to move on to other career opportunities, retire or leave for many other reasons. This is a challenge to the organisations’ ability in ensuring continuity of their needed right workforce. This study assessed the effects of succession planning practices on organisational performance among Non-Governmental Organisations’ (NGOs) in Kenya. The specific ...
Privacy invasion is an offence perpetrated by availability, access, and use of advanced mobile devices when they land in the wrong hands of people who have the intention of infringing into the space of either individuals or organizations. There have been many incidences of infringement on people‟s privacy by exposing their personal lives to third parties and the general public, a factor which is associated with detrimental effects. The study sought to integrate mobile application secur...