ABSTRACT Insurance sector contributes to the growth of the economy in addition to providing risk distribution avenue to asset owners. Whereas it is mandatory in Kenya, for all public service vehicles to have an insurance policy, at least third-party cover, many insurance firms in Kenya have shied away from providing insurance cover to public service vehicles plying for hire (commonly referred to as matatus). This has left only three insurance firms representing (6%) of all insurance firms re...
ABSTRACT This study sought to investigate determinants of delays in the payment of private health insurance claims in Kenya. The study was guided by the following research questions: What is the influence of internal industry practices on the payment of private health insurance claims processing in Kenya? What is the influence of systems availability on the payment of private health insurance claims in Kenya? What is the influence of laws and regulations on the payment of private health insu...
ABSTRACT Accreditation is an externally administered instrument to promote continuous quality improvement. In July 2013, Aga Khan University Hospital (AKUH)-Nairobi was accredited by the Joint Commission International (JCI). It became the first hospital in East Africa to receive this accreditation. The JCI accreditation process is both time consuming and resource intensive. It brings about various organisational and job-related changes, which ultimately affect the workload and quality of wor...
ABSTRACT The study aimed at establishing the extent to which different factors affect the financial performance of non-life insurers in Kenya. The study used return on equity as the measure for financial performance since from a shareholder theory perspective, a firm should aim at maximizing its return to shareholders. From the resource based theory, an insurance firm should aim at owning strategic resources and capabilities in order to improve its competitive advantage and consequently incr...
ABSTRACT The stability of exchange rate of a currency is an integral function of the overall economic performance of a country. This study sought to evaluate the effect of interbank transaction volumes on the exchange rate volatility of the Kenya Shilling against the US Dollar. The specific objectives were: to determine the causal relationship between interbank transaction volumes and exchange rate volatility of the Kenya Shilling against the US Dollar; to investigate the dynamic response of...
ABSTRACT Resource management and control have become critical issues in developing countries toward achieving development status. Developing countries struggle to optimize the available resources to achieve desired results within a set timeframe and budget efficiently and effectively. The need to optimize resources is particularly evident when the citizens' demands tend to exceed available resources such that citizen’s wellbeing is compromised. When a state is governed using a systemic app...
ABSTRACT There is an increasing consensus that corporate social responsibility has moved from being a business subject to becoming a critical business strategy. The general objective of the study was to investigate the role of top management, resource availability and stakeholder engagement in implementing CSR strategy in commercial banks in Kenya. Specific objectives were to establish the influence of top management support, resources availability and stakeholder involvement on implementati...
ABSTRACT The concept of Corporate Social Responsibility has been growing among business communities in recent years. There have been questions as to whether there is any benefit to organizations engaging in CSR activities which are sometimes viewed as costly to the organization. From most empirical literature, firms’ CSR activities do have positive impact on company’s brand image, recognition or reputation which leads to higher performance through more purchases. This study sought to ana...
ABSTRACT The domestic airlines in Kenya have experienced considerable growth in the last few years despite increased competition from other regional and international carriers. With the current change in the regulatory framework the study sought to examine the effect of civil aviation regulations on the growth of the domestic airline industry. The study specifically examined the effect of operation of aircraft regulations, personnel licencing regulations, air operator and administration regu...
ABSTRACT The individual, household and economic impact of Hospital Acquired Infections (HAIs) globally cannot be overstated; therefore, how healthcare workers perform and comply to hand hygiene practices is essential for mitigating its effects. The aim of this study was to understand the hand hygiene practices at Ruiru Sub-County Hospital, a level 4 facility in Kiambu County, Kenya. A cross-sectional descriptive study was done using a modified WHO hand hygiene questionnaire to assess knowled...
ABSTRACT The main objective of this study was to investigate the determinants of long run share price performance of initial public offerings of companies listed at Nairobi Securities Exchange (NSE), Kenya. This study adopted the explanatory research design to understand the influence of financial and non-financial factors on share prices. The study focussed on the efficient markets hypothesis (EMH) as well as the fundamental theory of capital markets. The target population was all firms lis...
ABSTRACT The study analyzed the effectiveness of the Community Owned Water Supply Organization (COWSO‟s) management in sustainability of Rural Water Project in Kilombero District. Specifically the study aimed to examine how the COWSO managed the RWP and analyzes their sustainability on post construction stage. The study adopted a cross sectional study design where by a total of 6 projects were surveyed across the study area and 34 users and 12 key informants were interviewed. In addition ...
ABSTRACT This study assessed the managing of employee retention in government secondary schools, a case of selected government secondary schools in Tabora municipality. The main goal was to examine the management of employee retention in government secondary schools, a case of selected secondary schools in Tabora Municipality. The methods of data collection used were interviews and questionnaires. A total of 83 respondents were involved, among them 13 respondents including ten heads of gover...
ABSTRACT This study focused on the influence of business development services on performance of Micro, Small and Medium Enterprises (MSMEs) in Dodoma City when mediated with owner’s attitudes and perceptions. Specifically, the study mapped business development services offered to the MSMEs, determine the influence of advisory services on the performance of MSMEs, determined the influence of technical supports on the performance of MSMEs and finally, determined the mediating effects of atti...
ABSTRACT This study focused on the Impact of Revenue collection in Local Government Authorities in Tanzania on the improvement of social services: a case of Dodoma City. Specifically, this study aimed to: identify the influence of revenue collection in local government Authority on improving health services in Dodoma City, examine the influence of revenue collection in local government on improving education services and examine the influence of revenue collection in local government on impr...