ABSTRACT Performance contracting is a management strategy which involves management control systems geared towards improving service quality. It is also a contractual agreement to execute a service according to agreed terms, within an established time period and with stipulated use of resource and performance standards. In the past seven years organizations in Kenya have been adopting performance contracting to enhance service quality. The purpose of this study was to examine the effect of pe...
ABSTRACT Savings and Credit Cooperatives (Sacco‟s) play an increasingly important role in the process of financial intermediation in the highly competitive financial market in Kenya. Various players in the financial sector are under regulatory arms and include Insurance regulatory authority, Retirement benefits authority, commercial banks under Central bank of Kenya and lately Sacco‟s under Sacco society‟s regulatory authority (SASRA). The Sacco societies Act of 2008 (SSA) and subsequen...
As discipline, leadership is cross cutting and differentiates one organization from the other. Microfinance organizations are no different. Powell (2011) insists that leadership is critical and crucial to both the growth and change in organizations. Leadership is described as the bond that makes people of diverse nature and background work together to achieve a common goal (Usman, 2011). The style of leadership has been found to determine the level of satisfaction and productivity of employee...
The devolved system of governance was adopted to ensure development in all regions and effectiveness in service delivery for all Kenyans. This purpose of the study was to evaluate the corporate governance influence on the performance of county governments in Kenya. More so, the research intended; to determine the influence of inclusiveness of employees, functions of regulatory bodies, consensus orientation practices and stakeholders’ participation on performance of county governments in Ken...
The purpose of the study was to determine the effect of managerial behavioral biases on ranking of financing decisions. The study population was senior and middle level financial managers of firms listed in the Nairobi Securities Exchange (NSE). The study was guided by 6 specific objectives, namely: to establish the effect of managerial overconfidence; managerial over optimism; regret aversion; anchoring; mental accounting and conservatism on ranking of financing decisions by financial mana...
The purpose of this study was to investigate the effect of corporate governance on the organizational performance of dairy co-operatives in Kenya. The study assessed five research questions: How does comprehensive strategic decision-making affect the organizational performance of dairy co-operatives in Kenya? How does participative governance affect the organizational performance? How does human capital affect the organizational performance? How does long-term orientation affect the organizat...
The role of ethical leadership in the creation of a functional organizational culture that nurtures high employee commitment cannot be disputed. This is supported by a vast amount of literature, which attributes positive organizational outcomes to leadership (Obiwuru, Okwu, Akpa & Nwankwere, 2011). Recently, researchers have developed an interest in ethical leadership in view of the significance of ethical behavior in government routines and reporting (Wright, Hassan & Park, 2016). Nonetheles...
The study focused on Kenya's horticultural industry and the aspects of total quality, operations effectiveness and competitive advantage. The literature shows that total quality brings forth competitive advantage. However, most of that literature has come from developed countries. Researches carried out in less developed countries have shown contradictory results, with some showing that total quality brings forth competitive- advantage, while others show it does not. This study aimed at under...
This study sought to establish the relationship between knowledge management and organizational performance of state owned commercial enterprises in Kenya. The specific objectives of the study were to examine the relationships between knowledge management processes that included knowledge acquisition, knowledge creation, knowledge conversion, knowledge sharing and knowledge storing on organizational performance of state owned commercial enterprises in Kenya. Further, the study sought to exami...
This study sought to analyze the effect of mobile credit on the performance of commercial banks in Kenya. The objectives for the study were: to determine the effect of mobile credit on each of performance measures that is; financial performance, operational efficiency, customer satisfaction and organization effectiveness and also investigate the moderating effect of government policy towards mobile credit and its effect on commercial banks performance. A positivism research philosophy by...
The contemporary world is characterized with intergovernmental competition for the sole purpose of attracting multinational companies and this has made fiscal incentives to become a global phenomenon. Poor African countries rely on tax holidays and import duty exemptions, while industrial western European countries allow investment allowances or accelerated depreciation. It is for this reason that the general objective of this study is intended to establish the influence of tax incentive...
The purpose of this study was to examine the influence of transformational leadership style on job satisfaction among employees in commercial banks in Kenya. The study was guided by these research questions: To what extent does idealized influence affect job satisfaction among employees in commercial banks in Kenya? To what extent does individualized consideration influence job satisfaction among employees in commercial banks in Kenya? To what extent does inspirational motivation influen...
The purpose of this study was to examine innovative healthcare financing and equity through CBHIs in Kenya. Particularly, the study explored the effect of the enrolment, mix of contributions; risk pooling, strategic purchasing and the moderating effect of government stewardship on equity in healthcare in Kenyan CBHIs. Out of the 115 CBHIs that are registered with Kenya Community Based Health Financing Association, data was collectedfrom a sample of 79 CBHIs which had complete and consiste...
A review of meta-analyses and various constructs relating to ethical leadership as presented in prior studies indicate a gap in endeavors to link ethical leadership practices and financial performance of listed firms in Kenya. This study attempted to address this gap. This study was inspired by the emerging ethical issues in the contemporary business environment as witnessed in listed firms, both regionally and locally. The study sought to evaluate the influence of various ethical leader...
The purpose of this study was to determine the influence of strategy implementation on performance of mobile commerce (M-Commerce) in Kenya’s commercial banks. This study was based on the view that effective strategy implementation influences performance. The main objective of this study was to establish the strategy implementation influence of leadership, structure, information systems, human resources and strategy communication on m-commerce performance in Kenya’s commercial banks....