Abstract The study was on employment- related factors influencing membership to voluntary pension schemes among national government civil servants in Kitui County. The target population was civil servants performing national government functions i.e functions that are not devolved to the County Government of Kitui. It however excluded employees of parastatals and those serving under the National Police Service Commission. In particular the researcher sought to establish whether the independen...
ABSTRACT Customer retention is reflected on three crucial business attributes which include increased revenue, lower customer acquisition costs and increased referrals. Today, with rising customer acquisition costs, businesses are getting innovative and starting to take a proactive role in retaining their clients. Experts in service recovery and customer retention have documented that when service providers succeed in getting a high Customer retention, they not only attract more customers but...
ABSTRACT Working environment is one of the essential human requirements that enable people to perform their work effectively under defined conditions. It is the quality of the employee’s workplace environment that has most influence on the level of employee’s motivation and subsequent performance. This study sought to understand the influence of work environment on bank employees’ performance. The main objective of this study was to assess the influence of work environment on employee p...
ABSTRACT Poor performance in the Kenya public sector consistently hindered the realization of sustainable economic growth and development since the country attained her independence in 1963. Among the noted factors that contributed to poor performance included: excessive regulations and control, frequent political interference, poor management, outright mismanagement of resources and poor guiding vision, unclear focus as to what is expected from employees and poor or no methods of measuring p...
TABLE OF CONTENTS Title page Approval page Dedication Acknowledgment Table of contents CHAPTER ONE: GENERAL INTRODUCTION 1.1 Background of the Study 1.2 Statement of Research Problem 1.3 Objective of the Study 1.4 Research Hypotheses 1.5 Significance of the Study 1.6 Scope of the Study 1.7 Chapter Scheme CHAPTER TWO: LITERATURE REVIEW 2.1 Introduction 2.2 Definition of Small and Medium Enterprises 2.2.1 Cottage Industry 2.3 Small and Medium Enterprises and acce...
ABSTRACT Stock prices fluctuations for quoted companies occur daily due to both company specific variables like company earnings with corresponding dividend policies, and multiple macroeconomic variables. This study sought evidence supporting the existence of influence of the selected macro-economic variables of: foreign exchange rate of hard currencies, interest rate and inflation rate on share prices fluctuations based on the weighted average monthly data from January 2008 to December 2012 ...
Abstract Employee retention is one of the global challenges facing organizations in both public and private sector. It has emerged to be a major strategic decision by organizations in both developing and developed countries. The study sought to understand the determinants of employee retention at Daystar University which is one of the leading private universities in Kenya. The main objective of the study was to establish the determinants of employee retention at Daystar University. The target...
TABLE OF CONTENT Title page ................i Approval page .................ii Dedication ...................iii Acknowledgment ................iv Table of content ....................vi CHAPTER ONE 1.1 Introduction ................1 1.2 Starting the intention of the research. ..................4 1.3 Statement of the problems .................8 1.4 research Questions ..................9 1.5 Objective of the study ...............9 1.6 Significant of the study ......................10 1.7 Sco...
ABSTRACT This study aims at investigating the effect of business communication on decision-making process in FBN by examining the role of Modern Communication Technologies (MCTs), business communication methods, and employee's communication skills on the decision-making process. The research population consists of all FBN's employees in the low level management, middle level management, and top level management (446 in number). A stratified random sample method according to managerial le...
ABSTRACT The purpose of this study was to establish internal factors affecting customer satisfaction of commercial banks in Kitui town, Kitui County. This was achieved by analyzing the following five specific objectives: To determine the effect of commercial banks’ product innovation on customer satisfaction in Kitui town. Secondly, to examine the effect of commercial banks’ relationship management on customer satisfaction in Kitui town. Thirdly, is to find out the impact of commercial ba...
ABSTRACT The purpose of this research was to empirically investigate the effect of capital structure on financial sustainability of deposit-taking micro finance institutions (DTMs) in Kenya. The specific objectives were to determine the impact of debt on the financial sustainability of DTMs in Kenya, to assess the influence of retained earnings on the financial sustainability of DTMs in Kenya, to examine the effect of ordinary share capital on the financial sustainability of MFIs in Kenya, an...
ABSTRACT Control System is a critical human resource management function intended to align employee effort to organizational goals. A well designed and implemented Control System has the potential of helping managers improve performance of employees. The study examined the effect of Control System on performance Metric of the Teachers Service Commission staff in Nairobi, Kenya. Components of Control System studied were participation of employees, facilitation, measurement process and feedback...
ABSTRACT The purpose of this study was to explore the organizational factors affecting development of strategic plan among SMEs in Machakos Town in Kenya. Statement problem of this study evolved on the fact that SMEs have suffered in one way or the other from lack of or poorly developed strategic plans and are well aware of the negative impact. The objectives of this study were to; explore the influence of human resources, organizational culture and information systems on development of strat...
ABSTRACT The main goal of every banking institution is to operate profitably in order to maintain stability and sustainable growth. External and internal economic environments are viewed as critical drivers for bank performance. The main purpose of this study was to determine the effects of bank specific factors on the financial performance of commercial banks in Kenya for a period of 5 years, starting from the year 2011 to 2015. The dependent variable under investigation was return on assets...
ABSTRACT With the growing competition of globalization, strategic decision makers have been faced with the competing interests of external and internal stakeholders such as greater diversity in corporate governance and maximizing financial performance. The objective of this study was to determine the effect of board characteristics on financial performance among Deposit Taking Microfinance Institutions (DTMFI`s) in Nairobi County. This study focused on board characteristics: the board size, b...