ABSTRACT Customer satisfaction is a fundamental marketing construct in the last three decades.In the past, it was unpopular and unaccepted concept because companies thought it was more important to gain new customers than retain the existing ones.However,in this present decade,companies have gained better understanding of the importance of customer satisfaction (especially service producing companies) and adopted it as a high priority operational goal. This study aimed at investigating the o...
ABSTRACTThe research was conducted mainly to evaluate the role of planning and forecasting in achieving managerial efficiency. Individuals and organizations have operated for hundreds of years by planning and forecasting in an intuitive manner. It was not until the 1950s that formal approaches became popular. Since then, such approaches have been used by business, government, and nonprofit organizations. Advocates of formal approaches (for example, Steiner, 1979) claim that an o...
ABSTRACT The ghost workers syndrome has been a menace across all tiers of government for years which has affected the Nigerian economy. Annually, millions of naira is siphoned from government coffers through salary payments to non-existing employees who have fraudulently been listed in the payroll system This study examined the effect of ghost workers in Nigerian publicly service using Abuja municipal council as a reference. The study made used of descriptive and survey designs to carry out ...
INTRODUCTION Stress has been defined in different ways over the years. Originally, it was conceived of as pressure from the environment, then as strain within the person. The generally accepted definition today is one of interaction between the situation and the individual. It is the psychological and physical state that results when the resources of the individual are not sufficient to cope with the demands and pressures of the situation Ebie, J. E. (1983). Thus, stress is more likely in som...
INTRODUCTION One prominent scholar and writer on management “Mary Packer Follet” defined management as “the act of getting things done through people”. Thus management carry out their functions of planning, organizing, directing, controlling, staffing, etc of both human and material resources in an organization through people (Follet 1987). In modern days management has metamorphosed into strategic management with emphasis on how strategic management can be used to promote corpora...
INTRODUCTION Enterprise states the committee true and reward for primate enterprise and self equipment it is an economy that appreciates creativity, initiative and hard work. Our country Nigeria is one of such economy. Therefore, people are now self determined to their way of life somebody seems to be thinking of what he or she will be doing with his hand or brains, since it is understood that t he government cannot provide gainful employment for all the citizens. Ever since 1960, the count...
INTRODUCTION Human capital is the economic value that an employee provides to an employer. According to Schuttz (2010) human capital is referred to as a key element in improving an organizations assets and employees in order to increase productivity as well as sustain competitive advantage. However recent evidence reveals that many organizations have not paid sufficient close attention to human capital development, leading to an under-utilization of talent in the workforce.Kingsmil, (2011)...
ABSTRACT This research work focus on the effectiveness of personal selling in the marketing capital goods. Personal selling is an ancient art, which has spawned a large literature and many principles, effective salesperson have more than instruct, they are trained in a method of analysis customer interaction. Personal selling takes the from of oral presentation in a conversation with one or more prospective purchasers, for the purpose of making profitable sales. The main purpose of per...
ABSTRACT This research work was carried out in a bid to examine the effect of privatization and commercialization of Government owned companies with case study as MTN. Enugu, and with particular focus on the problems on a developing economy like that of Nigeria. In an attempt to reach the nook and cranny of the said topic, this research work was done in five chapters (Subdivided into the chapters). With chapter one, dealing with the introduction, statement of the problem, significance of th...
INTRODUCTION Most organization ignore this drive that motivation is the success factor that make employees think more of organizational interest and less of individual interest. Countries like Japan, American, Russia, China, and Europe are known for their technological advancement. The secret behind the success of these developed countries is that they have developed a culture of motivating their labour force. It is worthy to mention that a motivated worker is the most productive worker...
ABSTRACT The purpose of this study is to ascertain the impact of bureaucracy towards achieving organizational goals and objectives. The survey method of descriptive research was used for the study. The main instrument used in data collection for the study was a questionnaire the responses were attached in frequency tables and percentages were used to analyze the data. The result of the analysis and interpretation revealed that bureaucracy has too much innovation and not rigidity, it see...
INTRODUCTION The organization in the 21st century is a fast-paced, dynamic, highly stimulating environment which brings a large number of benefits and opportunities to those who work within it. Organizations around the world transform themselves for effectiveness to enhance competition that is based on research and development, their ability to exploit change management is defined as ‘the continuous process of aligning an organization with its marketplace and doing it more responsively...
ABSTRACT Many organizations encounter various problems in communication within and outside the organization. Due to this fact, the researcher deemed it necessary to research into various communication techniques/system, methods and channels of communication adopted by Power Holding Company of Nigeria Plc in the achievement of an organizational performance. The aims of this write-up was actually to determine the adequacy of communication system in Power Holding Company of Nigeria and also to...
ABSTRACT This research work was on Analysis of the contributions of Small Scale Industries in Awgu Local Government Area. The study scrutinized the contributions of small scale industries and the role it played in Awgu Local Government Area. The study examined government policies and the role of financial institution in the development of small scale business. The study also discussed the needs for development of small scale industry in the nation’s economy, it further identified the task f...
ABSTRACTThe efficiency and effectiveness of any organization weather small or big depends on the people that manage it. And manning an organization has been a serious problem of small and medium scale companies like Nigeria and because of this, these companies have not been able to achieve their goals. It is against this background that this resear...