The aim of every hotel is to deliver quality service that matches customers’ expectations in any service encounter at the same time remaining profitable. The hotel industry in Kenya is faced with competition emanating from a competitive market described by globalization, changing, and soaring consumer demand for quality services, emerging touristic destinations, and increased value for their money. The hotel industry has now become more competitive than ever before and meeting customer...
Decentralization has not only transformed the structure of government but has also essentially altered the political scenery in Kenya. The country has witnessed a gradual but comprehensive transfer of power, responsibilities and resources from the central to local governments. The exercise began as a shift from appointed to elected councillors and leaders, initially of residence committees, and then later of local councils that have been formed in rural areas and urban wards as vehicles ...
ABSTRACT Leadership skills have indisputably been known to influence performance in most successful firms globally. Strategic leadership practices in particular have been identified to facilitate organisations to perform effectively and efficiently in the turbulent and volatile business environment to a greater extent. Coffee farmers are concerned on how to revive the coffee sector due to the poor and untimely prices paid from the produce. The general objective of the study was to establish ...
ABSTRACT Understanding consumer buying behaviour and their preference to product attributes has become a key success factor in today’s business environment which is highly competitive and rapidly changing. Consumer are now more discerning and individualistic requiring marketers to gain insights in the buying behaviour of consumers and the attitude they have on product innovation before they make the purchasing decision including the innovation used in elements such as packaging. The genera...
ABSTRACT Within an increasingly competitive environment, customer focus strategies form an .organization strategic tool for improving product/service quality. Organizations placing greater emphasis on customer focus will tend to attach a relatively high degree of importance to eliminating non value added activities and cost, building closer links with customers, having a management approach of meeting customers' need, finding solutions to poor service, and regularly measuring customer servic...
ABSTRACT The aircraft business assumes a big role in Kenya's economic advancement. The airline business catalyzes different parts of the economy, for example, the travel industry, assembling, cultivation and the hotel industries, which contribute billions of shillings to Kenya's economy. Competition globally is progressively making carriers working at JKIA increasingly competitive to the degree that Airline organizations are hauling out from working at JKIA, given a case of Virgin Atlantic ...
ABSTRACT Monitoring and evaluation has been a key performance management tool for planning, decision making and economic policy management. However, evidence from literature point out that in Sub-Saharan Africa substantial M&E achievements on the ground are rare. The County Governments has been facing serious challenges in managing the projects and meeting the conditions required for the success of these projects. Inadequate personnel with the required project management skills, inadequate f...
ABSTRACT Recognizing the need for change and leading organizations through that change is one of the most challenges for any leadership. Transformation is the only constant in today’s life for individuals and organizations. Some changes can be reversible while others are not hence the risk involved in managing change. Many of these change programs arise from management such as corporate culture change, corporate selfrenewal, and operational improvements. The purpose of this study is to est...
ABSTRACT Globalization in today’s era of information and technology has significantly affected the business environment. Firms, therefore, must take planned measures in order to grow and maintain their businesses and also make the necessary changes and adjustments to gain competitive advantage. Small and Medium Enterprises-sized (SMEs) in Kenya and the world in general, play a major role in improving the economy. The main problem, however, lies with small entities that lack the capacity an...
ABSTRACT The Government of Kenya, in an attempt to address the problem of unemployment amongst the youth, has come up with various interventions. One of these is the Youth Enterprise Development Fund, which was formed in 2006 to increase economic opportunities for Kenyan Youth. This is through provision of cheap credit, enterprise development and through strategic partnerships. However, despite these interventions, employment rate amongst the youth in Kenya remain high and performance of You...
ABSTRACT Banking in Kenya and the financial services in general have been identified as a pillar to achieving Vision 2030. Banking facilitates macro-economic steadiness for long-term development which will transform Kenya to a middle economy country. The growing level of nonperforming loans among Kenyan banks has been a source of concern to all stakeholders. This research ascertained the impacts of firms-characteristics on nonperforming loans of Kenya’s banks. The specific objectives were ...
ABSTRACT Information and Communication Technology is being deployed globally by organizations to improve efficiency, customer service and acquire a portion of the global market. It is paramount that organizations that want to maintain competitive edge in this era of cut throat competition embrace Information and Communication Technology as a way of satisfying the ever increasing demands of customers. The performance of CBOs in Kitui County is affected by Governance, efficiency, Political int...
ABSTRACT Insurance plays an important role in any economy by covering economic and financial risk arising out of certain events. The role of Insurance brokers in Kenya was recognized by the insurance Act Cap 487 of 1984 as revised in the year 2002(Republic of Kenya). The eleventh schedule of the Act recognized the revenue as 25% maximum of the premium earned. It was expected that as the Insurance premium revenue grew, so should the brokerage commission.Insurable risks were placed '
ABSTRACT The two main aims that every business organization must endeavour to achieve are achieving a point of economic gain as well as improving company's performance comparative to its players. An innovative executed approach is able to have a noteworthy influence on realization of viable improvement status. The Real estate industry in Kenya is competitive and thus, having a competitive advantage is key for survival. This research sought to evaluate results of innovation strategies on the ...
ABSTRACT Savings and Credit Co-operatives Societies (SACCOs) are in the business of safeguarding money and other valuables for their members besides providing loans and offering investment financial services. Credit creation is the main income generating activity for the SACCOs. But this activity involves huge risks to both the lender and the borrower. The researcher carried out this study to establish the effect of risk management strategies on performance of SACCO’s in Nakuru County, Ke...