ABSTRACT The study was about commercial bank services and customer satisfaction. A case study of Kenya Commercial Bank Nairobi-Kenya and was aimed at to examine the effects of commercial bank services on the customer satisfaction. The objectives of the study were; To satisfy customer needs, to establish the relationship between commercial bank services and customer satisfaction and to improve on commercial bank performance. The research designs employed were descriptive and analytical resear...
ABSTRACT The research topic was chosen due to the fact that there has been an intense global competition in the service sectors and more so in the finance and banking sectors whereby some of the institutions in the industry do not believe that the various services they provide and the way they provide them and the way in which these serv1ces are finally delivered can affect their performance either positively or negatively. The research topic was therefore to establish the effect of service ...
The study investigated the trend of Global Competition and Technological innovations in the world of Business for clear analysis of their influence on Business strategies, activities and structure ofMoi International Airport, in Mombasa Kenya. Global Competition and Technological innovations exemplified the forces that the management has to put in mind, while Business strategies, activities and structure exemplified Business functions that are affected by Global Competition and Technologi...
This study is about sourcing and the management of suppliers in the organization. It examines various policies towards sourcing, evaluation and management and demonstrates how those policies can be integrated to bring efficiency in procurement issues in the organizations. The topic of the study was to find out whether the organization has the policy towards suppliers and its importance on the organization to ensure that it obtains value for money on undertaking procurement activities. T...
This studv was carried out to find the causes of failures of small and medium businesses at Kabalagala and Kansanga. Findings of this study show that the causes of failures of small scale businesses was because of shortage of capital, premises, competition, limited (seasonal) market/ holidays and limited (seasonal) market/ holidays. It was found out that capital is the major problem to most entrepreneurs ofKabalagala and Kansanga. As a result, it is noted that more concerted effort is ne...
ABSTRACT The study sought to establish the role of internal control systems on the performance of commercial banks and was driven by three objectives. These were; to investigate the effects of internal control system on the performance of Equity Bank, to determine the different types of internal control systems used by Equity Bank and to establish the relationship between internal control system and performance of Equity bank. To achieve these objectives, the researcher sampled forty four re...
ABSTRACT The study looked at the effectiveness of internal control in the management of cash at pride micro finance limited. It was guided by the following objectives; to establish the effectiveness of internal controls at PRIDE Microfinance Limited (MDI) in the management of cash; to find out whether there is a likelihood of a risk arising due to non strict observance of the internal controls in cash management; and to find out whether there may be certain changes that may be made to the a...
Abstract This chapter contains background, research problem, research questions, research purpose, research objectives, scope and significance 1.lBACKGROUND Business organizations are organized as profit oriented. They are established to achieve well organized and set goals and these goals guide it to accomplish certain results. To achieve such goals, organizations perfo1m some functions which may lead them asce1iain these goals. In business organization, earning a satisfactory profit usually...
ABSTRACT cro finance institution in Uganda seeks to provide clients from poor households :h arrange of money management and banking services. Micro finance is portant to the well being of the society because it improves on the welfare, wealth d general standards of living for those people involved in micro finance activities. spite of finance institution effort to support income earners by providing ancials, there is high taxation problem. The problem arising out of these :essive levels of t...
ABSTRACT The issue of trade transparency has been and is still at the centre of a heated debate among the stake holders of different security markets. The proponents of increased trade transparency argue that it improves on the internal efficiency of a market, whereas opponents of increased transparency argue that it has a detrimental effect on the internal efficiency of a market. This study empirically examined this topic using transaction data from the Nairobi stock exchange before and aft...
ABSTRACT The study was untaken with the aim of establishing the relationship between internal audit and fraud detection in government agencies. The objectives of the study were to establish the nature of the internal audit function, to establish the level of fraud detection and to find out the relationship between the nature of the internal audit function and the level of fraud detection in government. The study was carried out in national agricultural research organization the methodology o...
ABSTRACT The study was carried out on financial management practices and profitability of small and medium enterprises in Kampala district; a case study of Barak Bakery. The objectives of the study were to establish contributions of financial planning and control on profitability of Barak Bakery in Kampala District; to identifY the financial management practice; to identifY the relationship between financial management and profitability of SME and to examine how the working capital managemen...
ABSTRACT This study was conducted in Namuwongo Market Kampala. The objective of the study was to assess the effect of taxation on small scale businesses. The research adopted the quantitative and qualitative methods of data collection among the study population consisting of a adolescents and adults between 18-45 above years old. The research instruments used have been questionnaires, interview, observation and report documentation containing records of tax authorities within Namuwongo ma...
ABSTRACT The pmpose of the study was to investigate the influence that corporate governance has on organizational performance in Stanbic Bank. The study was guided by the following specific objectives; effect of transparency on organizational performance; contribution of accountability on organizational performance; and effect of board composition on organizational performance at SBUL. The study adopted a case study design and a sample size of 97 respondents comprising staff was selected usi...
ABSTRACT The study was aimed at assessing the strategic influence of core values on Multinational Corporations' Competitiveness. Using Zain Uganda as a case study, the research identified the core values adopted by the case study organization, the parties that introduced the core values, those who practice the core values and the role the core values plays in relation to the organizations competitiveness. The findings reveal that core values do play a role in the competitiveness of the organi...