An Impact Of Institutional Conflict On Labor Relatio~~ And Employee Perf.Ormamce: Case Study Of Mubende District Local Government

ABSTRACT

The purpose of this study was to examine the impact of labour relations and employee performance in organizations with specific reference to Mubende district local government Headquarters.

The objective of the study was to examine the impact of labour relations and employee performance, to establish the relationship between labour relations and

employee performance and to find out the major parties involved in promoting labour relations.

The researcher used questionnaires and interviews as the research instruments. The data collection comprised of both primary and secondary data. Also data was analyzed both qualitatively and quantitatively.

The findings indicated that there was good labour relations that was reflected in the effective communication, teamwork and nonexistence of strikes. It was also discovered that labour relations to some employees was poor since the top management does not involve them in daily routine meetings, they were poorly motivated and their welfare was poor.

The general recommendations have been made that, the management of Mubende district Headquarters should devise means to harmonize the system of labour relations to ensure that it is maintained and understood by all employees to avoid frustrations and demotivation of employees, also the management should give employees equal chances to participate in decision making process, encouraging employees to join trade unions, opening up the channels of communication and improve on the welfare services.

TABLE OF CONTENTS

APPROVAL .........•......................................................................... i

DECLARATION .............................................................................. ii

DEDICATION ............................................................................... iii

ACKNOWLEGMENTS .................................................................. iv

TABLE OF CONTENTS ............................................................... V

LIST OF ACRONYMS ................................................................. viii

ABSTRACT ............................................... Error! Bookmark not defined.

CHAPTER ONE .............................................................................. 1

INTRODUCTION ............................................................................. 1

1.0 Background to the study ....................................................... 1

1. 1 Problem statement ................................................................ 2

1.2 Purpose of the study ................................................................2

1.3 Objectives of the study ......•................................................. 2

1.4 Research questions ...•................•......................................... 3

1 . 5 Area and scope of the study ........................................................ 3

1 . 5. 1 Geographical scope ................•............................................... 3

1 . 5. 2 Content scope ...........................•........................................... 3

1.6 Significance of the study ....................................................... 3

1. 7 Conceptual framework ••............................................................. 4

CHAPTER TWO ................................................................ e- •••••••••••• 5

LITERATURE REVIEW ...................................................................... 5

2.0 Introduction ........................................................................... 5

2.1 Labour relations ....................................................................... 5

2.2 The impact of labour relations on employee performance ..................... 6

2.3 Relationship between labour relations and employee performance .......... 9

2.4 The major parties involved in promoting labour Relations ............•...•.. 10

CHAPTER THREE ......................................................................... 13

METHODOLOGY ................•.........•...............•............................... 13

3.0 Introduction ...........•......•...................................................... 13

3. 1 Research design . . . . . . . • . • . . . . . . . • . . . . . . . . . . . . . . . . . . . . . • . . . . . . . • . . . . . . . . . . . . . . . . . . . . . 13

3.2 Area of study ........................................................................ 13

3.3 Study population ..................................................................... 13

3.4 Sampling design ..................................................................... 13

3.5 Data collection instruments ....................................................... 14

3.6 Data analysis and presentation ................................................... 15

CHAPTER FOUR ........................................................................•. 16

PRESENTATION AND ANALYSIS OF DATA .............................................. 16

4.0 Introduction ......................................................................... 16

4.1 The impact of labour relations on employee performance ................... 21

4.2 The Relationship Between Labour Relations and Employee performance .. 24

4.3 (a) The Major Parties Involved in Promoting of Labour Relations ........... 25

CHAPTER FIVE ............................................................................ 27

DISCUSSION OF MAJOR FINDINGS, RECOMMENDATIONS ............................ 27

AND CONCLUSION ........................................................................ 27

5.0 Introduction ......................................................................... 27

5.1 Discussion ............................................................................ 27

5.2 Recommendations .................................................................. 28

5.3 Conclusion ........................................................................... 29

BIBLIOGRAPHY ........................................................................... 30

APPENDIX I ..•.............................................................................. iv

ACTIVITY PLAN ............................................................................ iv

APPEDIX II ................................................................................. V

PROPOSED BUDGET FOR THE STUDY .................................................... v

APPENDIX Ill QUESTIONNAIRE •............................................•......•...•.. vi