AN INVESTIGATION INTO THE DYNAMIC ROLE OF SECRETARIES IN BUSINESS ORGANIZATION (A CASE STUDY OF NIGERIA BOTTLING COMPANY PLC ENUGU)

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ABSTRACT

This research work is aptly titled An Investigation into dynamic role of secretaries in Business organization. A case study of Ama Brewery company Plc Enugu. The study is to identify the inter-relationship between the secretary and the true image of the secretary in an organization and also between the secretary and the executives

The researcher use questionnaires to obtain the necessary data and interview as conducted with Ama Brewery company Plc Enugu.

The major findings include

1.That training for secretaries in Ama company play important roles in the organization and are an asset to the organization

2.That training for secretaries should be multi-skilled to enable them perform their multi-dimensional roles

3.That the vital role of the secretary is different from what is obtainable in actual job situation: hence most secretaries are under utilized.

The major recommendation include:

1.The National Association of Secretaries should make it compulsory for every secretary to belong to that professional body similarly career advancement should be organized for secretaries. This will make it possible for secretaries to join the Association of chartered secretaries and Administrations.

2.The secretarial career should be encouraged and their status made prominent. The profession should be accorded to the same level as other professional fields e.g. Accountants and other professional bodies (national Association of Secretaries and Association of Chartered Secretaries and Administration)

3.Government should encourage students that area aspiring to take up careers in this field as professional secretaries by giving them scholarship and other necessary incentives.

TABLE OF CONTENT

Title page

Approval page

Acknowledgement

Abstract

Table of content

CHAPTER ONE

1.1 Background of the study

1.2 Statement of problem

1.3 Objectives of the study

1.4 Significance of the study

1.5 Research question

1.6 Scope and limitation of the study

1.7 Definition of terms.

CHAPTER TWO

LITERATURE REVIEW

2.1 Definition of secretary

2.2 Training and education

2.3 The changing role and duties of secretaries in business organization

2.4 The true image of the secretaries in the organization and the difference between the secretary and typist.

2.5 The relationship between the secretary and the chief executive.

CHAPTER THREE

3.1 Description of subject

3.2 Method and sources of data collection

3.3 Research population

3.4 Sample and sample technique

3.5 Method of data analysis.

3.6 Questionnaire

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

CHAPTER FIVE

SUMMARY OF FINDING OF DATA RECOMMENDATIONS.

5.1 Introduction

5.2 Summary of findings

5.3 Conclusion

5.4 Recommendations

5.5 Area of further research

BIBLIOGRAPHY

APPENDIX A

APPENDIX B

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AN INVESTIGATION INTO THE DYNAMIC ROLE OF SECRETARIES IN BUSINESS ORGANIZATION (A CASE STUDY OF NIGERIA BOTTLING COMPANY PLC ENUGU)

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