BUREAUCRACY AND EFFICIENCY IN NIGERIA PUBLIC ENTERPRISES (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN)

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ABSTRACT

The purpose of this study is to ascertain the compact of bureaucracy towards achieving organizational goals and objectives. The survey method of descriptive research was used for the study. The main instrument used in data collection for the study was a questionnaire the responses were tached in frequency tables and percentages were used to analyze the data. The result of the analysis and interpretation revealed that bureaucracy has too much innovation and not rigidity, it sees human feelings and not regarding human feelings and not regarding humans as programmed like machines and appropriately manipulated to produce standard outcome in the organizations. It was also discovered that rules and regulation encourage the operation of Power Holdings in Anambra State. Impersonal orientation help the actualization of the organizations objectives. Close supervision and control also help bureaucrates in the process of carrying out assigned duties. It was recommended from the study that the organization should view their staff as human that have feelings and not like machine that can be programmed. The researcher also reminds that the should neither be two rigid nor too flexible to her workers but a PHCN balance should be struck. Employees should be exposed to learning opportunities so as to bring out creativity and innovativeness in them.

TABLE OF CONTENTS

Title Pageii

Approval Pageiii

Dedicationiv

Acknowledgement v

Abstractvi

Table of Contentsvii

CHAPTER ONE

1.1Background of the study 1

1.2Statement of the Problem13

1.3Objective of the study14

1.4Scope and Limitation of study15

1.5Significance of the study16

1.6Problems and Its Setting17

1.7Theoretical Framework19

1.8Statement of Hypothesis 21

1.9Definition of Terms22

Reference

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1Introduction 27

2.2Overview of the Concept28

2.3Meaning and Concepts of Bureaucracy 37

2.4Types of Bureaucracy43

2.5Element of Bureaucracy 45

2.6Functions for Bureaucracy 51

2.7Principles of Bureaucracy 53

2.8Merit of Bureaucracy 59

2.9Demerits of Bureaucracy 64

2.10Summary 73

References

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.1Research Methodology 75

3.2Research Design `75

3.3Method of 76

3.4Sample Size77

3.5Sampling Techniques78

3.6Data Analysis Techniques78

References

CHAPTER FOUR

4.1 Presentation Analysis and Interpretation of Data80

4.2 Data Analysis 80

4.3 Research Findings 85

CHAPTER FIVE

Summary of Finding, Conclusion and Recommendation

5.1Summary of Findings 87

5.2Recommendation 88

5.3Conclusion 88

Bibliography

Appendixes

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BUREAUCRACY AND EFFICIENCY IN NIGERIA PUBLIC ENTERPRISES (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN)

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