Effects Of Non-Financial Rewards On Employee Perfomance In National Police Service In Kenya. Case Of General Service Unit Officers In Nairobi

ABSTRACT

This study sought to assess the Non-financial factors that influence performance in the National Police Service in Kenya; the study focused on the General Service Unit officers Headquarters. This study established the effects of working conditions, recognition at place of work and employee training among the General Service Unit officers. General Service Unit is faced with issues of efficiency in operation, productivity and high staff turnover. The security system has also deteriorated causing inadequate security for citizens and their property. Low morale, lack of professionalism, inadequate resources, political interference and rampant corruption within the service in general, are some of the factors advanced as the causes of this state. There is very little evaluative literature on non-financial motivational factors in the Kenya Police Service and in particular among General Service Unit officers. the study to assess the non-financial factors that influence levels of motivation among General Service Unit officers therefore informed on the effective interventions, provided information to policy makers and stakeholders and also created opportunities for further research. This study was informed by Disconfirmation theory and V’room expectancy theory. The site of the study was General Service Unit Headquarters - Ruaraka in Nairobi County in Kenya whereby primary data was collected from 400 officers of various ranks. Additional information was sought from three key informants to be selected from General Service Unit headquarters, Kenya Police Service and the National Police Service Commission. The research utilized Survey design to collect both qualitative and quantitative data from respondents. From the population of the study, the researcher used systematic random sampling to select 400 out of the 4000 officers of various ranks from General Service Unit Headquarters in Ruaraka. Data was collected by the use of tools such as a structured questionnaire containing open and closed ended questions and an interview guide. The collected quantitative data in form of the completed questionnaires was analyzed using Microsoft excel . Qualitative data underwent content analysis. The researcher drew inferences and interpretations from both results which formed the basis of the study findings and conclusions.the study found out that the adjusted r2 was 0.559873053. the recognition,training and working condition was found to be relevant. The study concluded that there is a positive and significant relationship between recognition, training and working condition and the performance of police officers in kenya. The study recommended the national police service to improve on service quality dimensions,strengthen systems and processes and also intensify training for staff at the national police service.