ABSTRACT One of the environmental influences to a business arises from competition. Banks have to respond strategically to environmental factors in order to be sustainable. Increased competition threatens the attractiveness of an industry and reduces the profitability of the players (Hamel and Prahalad, 1993). To succeed in the long term, organizations must compete effectively and out-perform their rivals in a dynamic environment. To accomplish this they must find suitable ways for creating ...
ABSTRACT Macroeconomic uncertainty, volatility and risk on manufacturing firms have adversely affected the profitability in developing countries and Kenya as well has not been spared. Various financial factors are said to influence profitability of manufacturing firms; fluctuation of exchange rate, interest rates and inflation affect the cost of production and the cost of raw material hence leading to low profits. This study sought to determine the financial factors that affect the profitab...
ABSTRACT Projects are prone to risks the numerous types of risks that may affect a project are financial, strategic, hazardous and operational risks. Unexpected events and uncertainty often result to damaging consequences for projects. If these risks are not effectively dealt with, they may pose a challenge in the completion of the project. Therefore, risk analysis and management of risks is a major feature of project management in which project managers need to effectively deal with the ris...
ABSTRACT In the advent of competitive and globalized business environment, financial institutions have been triggered to come up with unique strategies that enable them to achieve competitive advantage. Several studies have been carried out on customer service and its impact on bank performance, but few have exploited on the customer service strategies which were used in this study. Hence this study examined customer service strategies effect on bank performance. The specific objectives of t...
ABSTRACT Quality has become one of the major concerns in the business world. There is a lot technological invention and innovation across the globe and the world has become a global village. The consumers are informed and stakeholders are demanding accountability. This has raised a lot of pressure on how organizations should produce and deliver their products and service. Culture has also become a membrane which has to be penetrated for successful implementation of quality management. This e...
ABSTRACT By utilizing electronic media and social networks, the ways of conducting businesses are rapidly changing and evolving. New business opportunities are emerging due to elimination of geographical barriers and the clientele being reached varies in age, culture and fmancial capability. With the growth of social media networks, most people tend to access their profiles in their work area networks. Social networks enable a business to be where the customers are. The sites rely on the reg...
ABSTRACT Businesses are experiencing pressures to improve the efficiency and effectiveness of the supply chain, seeking to deliver the best value to the ultimate consumer whilst remaining competitive. The performance of the Flour manufacturing sector in Nairobi has been affected by use of inadequate supply chain management practices and technologies. The existing studies are however characterized by various research gaps, both conceptual and contextual. Some of the studies were based on othe...
ABSTRACT The title of the study is Factors Affecting the management on the Application of ERP system. A case of National Cereals and Produce Board in Kenya.ERP system is an integrated system that handles the majority of system requirements in all function units of an enterprise. The benefits that accrue as a result of using ERP system are sharing of data in a centralized location, improved customer service and competitive advantage through increased market share.Organisations in Kenya using ...
ABSTRACT The project implementation phase requires close collaboration with clients to ensure that the project is delivered on time within the defined scope and cost to meet the organization’s needs. Organizations must know which critical factors are most responsible for the success of a project to manage these factors in the best possible manner. Healthcare projects aim to improve access to healthcare, strengthening human resources, and empowering vulnerable groups. However, despite the c...
ABSTRACT A major pre-occupation of universities in Kenya today is how to achieve sustainable competitive advantage in a complex and challenging context of the higher education sector. Universities need to strategically re-position themselves to attract and retain students, win research grants and make optimal use of their resources by striving to be efficient and effective, and engaging in continuous improvement to ensure their survival and sustainability. The purpose of this study was to det...
Abstract Organization performance is a critical area that needs to be well analyzed. Operating environment is composed of forces or institutions surrounding an organization that affect performance, resources and operations. The environment is the key factor in determining the level of available resources and the ease with which an organization can carry out its activities. The specific objectives for this study were; to establish effect of environment heterogeneity in performance of secondar...
ABSTRACT Knowledge is currently recognized as an essential resource in any organization thus viewed as a fundamental element of business success. The ability to collect, integrate and apply specialized knowledge of members of the organization is critical to the ability of a firm to sustain and create the industry`s competitive advantage. Knowledge is an important factor in nongovernmental organizations whose successful application helps them deliver the desired social impact. This knowledge ...
ABSTRACT Organizations face complicated tasks in harnessing current abilities, talent and expertise and achieving the highest outcomes. Where there is a mobile workforce and where executives have to manage various projects with partners, the complexity is also magnified. Human resource managers also need to tackle the need for a fresh generation of employees to enter the sector today. In this case, compensation programs play an important role in those organizations that wish to reach their ob...
ABSTRACT The rapid expansion of mobile banking technology in Kenya has enhanced financial inclusion to the unbanked population who for many years used informal saving practices such as chamas, hoarding at home or keeping with relatives to save money. Banking services in commercial financial institutions were for many years located in urban centers and had strict rules and selected clientele that looked out a majority of the population who resorted to informal money saving practices. With acce...
ABSTRACT The need for this study stems from the fallacy that public institutions need not delight customers. Indeed, these institutions have been considered as not having 'customers' per se with the publics whom they serve being given little attention. This originates from the reasoning that, when public institutions render service, the people they serve are not necessarily in the class of customers such as those in the private sector. The concern, aggression and innovation seen in private s...