ABSTRACT This study, has intended to investigate the relationship between employees’ perceptions on customer services and customers’ loyalty: A case study of Malaika hotel. A cross sectional research design and explanatory design was adopted; a sample size of 138 respondents was obtained through a purposive and systematic random sampling. The study has used quantitative method for data analysis. Statistical Package of Social Sciences (SPSS) version23 was used to analyze the data. Finding...
ABSTRACT Financial inclusion is a sector that is currently drawing attention of many scholars. The study was conducted in two districts of Dodoma region in Tanzania namely Kongwa and Chamwino. A total number of 314 respondents were involved. Exploratory and descriptive research design were employed and two data collection tools namely questionnaires and interview guide were used. Resultsrevealed that most of people have an understanding on financial inclusion and also these services are sign...
ABSTRACT This study is aimed at examining the motivational patterns of women entrepreneurs in Small and Medium Enterprises using South-West Nigeria as case study. The specific objectives include: (i) to examine the factors that motivate women entrepreneurs across different industrial sectors in the South-West Nigeria; (ii) to and analyze the relationship between motivation and the performance of women in SMEs sub-sector; (iii) to determine the relationship between the factors ...
ABSTRACT Over the years, allocation of scarce resources by hospital administrators and health policy makers to satisfy patient/consumer demands pose a serious challenge despite the fact that more resources are being allocated into the healthcare sector. Consequently, congestion in facilities which causes many patients to unnecessarily spend extra hours or days in emergency department and intensive care unit becomes inevitable. Therefore, this study aims at determining the optimal bed alloca...
ABSTRACT Innovation reflects the tendency of a firm to enhance, appreciate and acquire new ideas, novelty, experimentation and the creative processes that may result in new products, services or technological processes. This study attempts to examine the impact of innovative distribution strategies on performance of the firms (MNC’s and DE’s) in Lagos industrial areas. The work examined the relationship between the production capacity, market share, possible return on investment, profitab...
Master of business administration (MBA) programs are under intense pressure to improve efficiencies, lower tuition, and offer refreshed curriculum that is of high quality and regarded as relevant by the marketplace. In light of this environment, this study proposes a framework for effectively employing operations management (OM) practices in the design and execution of MBA programs. The study investigated the important role that operation management practices play in curriculum design and fac...
Firms‟ ownership may be used to increase firms‟ value and also solve problems associated with managers and shareholders. Firm size is gaining importance among researchers as far as performance is concern. To-date the government has divested several SOEs using different approaches among the most popular being; public offering, pre-emptive rights and competitive bidding and direct sales. The study intended to analyze relationship of firm ownership structure and size and performance listed s...
The large scale maize farming is often faces diverse risks that undermine the financial viability of the farming venture. These risks include variability in prices occasioned by changes in market factors, risks of pests, climate change, theft, low yield and poor seed quality. These risks work to undermine the financial performance of the large scale maize farming. This study sought to examine the manner in which enterprise risk management practices impacts on the financial performance of comm...
ABSTRACT Local governments, face enormous challenges which limit their efficiency in setting and implementing their budgets. This situation is caused by the unsatisfactory implementation of development projects and to compel these local based institutions to highly dependence on donor funds. This study was therefore, put in place to investigate on the Challenges which limited the efficiency of local government budgets by taking a case of Kongwa District. The study specifically, had the follo...
ABSTRACT The study was aimed at invesitigating the challenges facing LGA‟s in implementing local government tax reforms to enhance revenue collection. The study was carried out in Mpwapwa District Council (MDC) as the case study. The specific objectives were (i) to identify challenges facing LGAs in implementing local tax reforms;(ii) to understand strategies being implemented by LGAs to enhance revenue collection; and (iii) to evaluate effectiveness of strategies adopted by LGAs to enhanc...
ABSTRACT This study was carried out in Dodoma Municipality particularly at Bahi Road Ward, Majengo Ward, and Railway Ward. The objective of the study was to assess Funds management on Small-Scale Industries in Dodoma Municipality. Funds Management on Small Scale Industries in Tanzania was undertaken, to highlight the issues facing small scale industries in Tanzania in their growth and quest, to accessing bank credit (loans) from financial institutions (banks & non– banks) to undertake vari...
ABSTRACT The study aimed to investigate potential of ginger production and its influence to income generation to small-scale ginger growers. Specifically the study focused on estimating the profitability of ginger farming to the smallholders growers, analyze their social economic factors affecting ginger productivity, determine the annual household income generated from ginger production and explore the challenges facing ginger subsector. A cross sectional research design was adopted; the sa...
ABSTRACT The study aimed at examining the relationship between employee satisfaction and customer loyalty specifically in the banking industry, taking NMB Dodoma as a case study. The study involved a sample of 100 respondents that included 80 customers and 20 employees. Respondents were obtained using simple random sampling and purposive sampling. Data obtained through questionnaire were analyzed quantitatively using Statistical Package for Social Sciences (SPSS). The findings were presented...
ABSTRACT This study has assessed the impacts of BGM activities on the livelihood of the adjacent communities in Kahama Municipality. Specifically, it aimed to examine the methods of mining operations and their effects on the social services, determine and examine the interventional measures of Acacia Buzwagi Gold Mines in ensuring the safety of residents, in the surrounding communities, find out the effects of mining on farming activities and assess the role of local authority, in regulatin...
ABSTRACT This study assessed the beneficiaries‟ satisfaction on benefits received from social security institutions: A case of local Authorities Pensions Fund (LAPF) Headquarters in Dodoma. Three research objectives guided the study. First, to assess the level of satisfaction to beneficiaries‟ on the benefits offered by LAPF; secondly, to identify the causes of dissatisfaction to beneficiaries‟ in relation to the of benefits received from LAPF; and thirdly, to evaluate new ways, if any...