ABSTRACT he study investigated the relationship between customer care and profitability of small cale enterprises in Kigali-Rwanda. The study was guided by four objectives, determine; ~vel of customer care, level of profitability of small scale enterprises in Kigali-Rwanda, ~hether there was a significant relationship between customer care and profitability of mall scale enterprises in Kigali-Rwanda. The study comprised of a population of 180 espondents. A descriptive research design was used...
Abstract This study was about internal control systems and financial performance of SACCOs in Bushenyi-Ishaka municipality; a case study of SACCOs in Ishaka division. It was guided by three objectives which include; to find out the relationship between risk assessment and financial performance of SACCOs in Ishaka Division, to establish the relationship between control activities and financial performance of SACCOs in Ishaka division and to determine the relationship between control environmen...
ABSTRACT This study was carried out to determine the Inventory Management and sales growth in selected manufacturing companies, the study was guided by four objectives: To determine the demographic characteristics of the respondents, To find out the level of inventory management in the selected manufacturing companies, to determine the level of sales growth in the selected manufacturing companies and to establish whether there is a relationship the level of inventory management and level of s...
TABLE OF CONTENTSDECLARATION .......................................................................................................................... iAPPROVAL ................................................................................................................................ iiDEDICATION ............................................................................................................................ iiiACKNOWLEDGEMENTS ...................................................
ABSTRACT The topic of the study was “Procurement Planning and Operational Efficiency in National Forestry Authority, Uganda”. The purpose of the study was to determine the relationship between procurement planning and operational efficiency in National Forestry Authority. It was guided by three objectives, viz: to determine the level of procurement planning in National Forestry Authority, to determine the level of operational efficiency in National Forestry Authority and to establish whet...
ABSTRACT The study investigates the credit risk management and profitability of commercial banks in Hargeisa , Somaliland. The study was guided by three research objectives. First was examining the profile of respondents in term of Age, Education and Gender. Second the level of credit risk management in Hargeisa , Somaliland. Third the level of profitability commercial bank in Hargeisa , Somaliland, Four to establish if there is significant relationship in credit risk management and profitabi...
ABSTRACT Since destruction of Somali central government in 1991, a number of telecommunication companies have been established to provide telecommunication services in Mogadishu Somalia that there is no significant studies have been done to determine the contribution of telecommunication services on the economic development in Mogadishu Somalia. Therefore, the study was conducted to examine the relationship between telecommunication service and economic development in Mogadishu Somalia. The i...
ABSTRACT This paper provides a snapshot on IC in Health services delivery of selected referral Hospitals in Rwanda. It focuses on the current state of ICT and its application in delivery of health services, its role and the problems faced in acquisition and use of ICT in delivery of Health Services of selected referral Hospitals in Rwanda. It draws out good practices in using ICT5 in Health sector. An expost facto research design was employed and it enabled the researcher to optimally and ful...
ABSTRACT The study intended to establish the relationship between customer satisfaction and performance of commercial banks. The study used descriptive correlation design using a self made questionnaire; data was collected to answer for your specific questions on 1- profile of respondents 2- to level of customer satisfaction 3- level of performance of commercial bank 4- Relationship between customer satisfaction and performance of commercial banks. Data analysis using frequencies percentage m...
ABSTRACT The study investigated the relationship between Customer Relationship Management (CRM), service quality and firm performance in selected Stanbic bank Uganda branches. The study adopted a correlation study design using mainly a quantitative approach on a sample of staff and management of the bank and its customers. The data was collected using a questionnaire and was analyzed using frequencies, percentages, correlation, regression analyses. The study found out that CRM had a significa...
ABSTRACT This study sought to establish the relationship between financial transactions and internal control in financial institutions in Mogadishu, Somalia. The study was guided by four research objectives; to determine the demographic profile of the respondents in terms of age, gender, educational qualificaticn and number of years experience in financial institutions; to determine the extent of financial transactions; to determine the level of internal control and to establish whether there...
ABSTRACT The study intended to establish the relationship between access to microfinance services and socio economic development of RIM customers in Kigali City — Rwanda. The study used an ex-post facto, descriptive comparative, correlational and a cross sectional survey design. Using purposive sampling, data was collected from 254 respondents, through a researcher made questionnaire, to answer 3 research questions: respondents’ profile, the level of access to micro finance services and t...
ABSTRACT This research report comprises of five chapters that is to say chapter, chapter two , three , four and chapter five including the appendices which comprises of the acceptance letter from the organization, and the questionnaires. In chapter one, a clear description of the background of the study, the problem statement, the research objectives, questions, scope of the study. Chapter two comprises of the literature review, conceptual frame work and a discussion about the empirical ...
ABSTRACT The primary purpose of this study was to find out the role of advertising in creating product awareness: a case study of Bamburi cement Company Limited. The study investigated the role of advertising for Bamburi, in creating product awareness, the advertising technique that the firms used and the levels of awareness on Bamburi company products by the consumers. The study covered the marketing department's staff of Bamburi Cement Company, namely the marketing manager and the sales re...
ABSTRACT The importance ofSACCO to eradication ofpoverty cannot be overemphasized. SACCO offer financial services to active poor who were traditionally neglected by conventional banks with a view towards lifting them out ofpoverty. Hence, this study sought to establish the effect that commercial bank services have on the growth of small scale enterprises in Mbarara- Town. Even ~f it is a government policy to ensure that all people have access to financial services but many businesses in Mbara...