TABLE OF CONTENTS DECLARATION···············································································-····-·-·······-····················-···· i DEDI CATION ......................•......................... ·-·-·····-····-·-·-·················-·················-·················· ii ACKNOWLEDGEMENT·····...
ABSTRACT The main aim of this research was to establish the role of quality service delivery and customer satisfaction in Quality Chemicals Katwe Uganda. The study was guided by the following objectives; To establish the role of accessibility of services towards customer satisfaction, the role of price towards customer satisfaction and ability of services towards customer satisfaction. The study established that; ability of services towards customer satisfaction in Quality Chemicals Katwe is ...
ABSTRACT The overall aim of study was to examine the role of internal audit function on financial performance of district in local government in Uganda a case study of Busia district local government. The study was guided by the three objectives; to find out the role of internal audit on financial performance, to ·examine the role of internal on non-financial performance of local government and to assess the role of internal Audit on managerial perfo1mance of public enterprises in Uganda at...
ABSTRACT The purpose of this research project was to evaluate the influence of access of microfinance loans on poverty reduction towards growth and improvement of people’s living standards through services offered by Microfinance Institutions (MFIs) in Kuria west constituency. Microfinance as a tool for poverty alleviation has insufficiently penetrated the poorest strata of the society; the international poverty centre reported that even in relatively successful countries such as Ghana and...
ABSTRACT Project performance is assessed by the timely delivery of project objectives, budget constraints and scope of intervention, along with the satisfaction of the customer and end-user. However, several studies show that projects often fail to achieve one or more of these. This failure is attributable to internal and external factors of an organisation such as competency of project teams, stakeholder engagement, and project funds disbursement procedures. Although organisational initiati...
ABSTRACT Issues of Quality of Education, rather than mass production, have had to move to the forefront of the educational agenda of policy makers at higher education level. Considering the huge public and private investment in university education, evaluation of how effectively the investment is being utilized by examining the quality of the educational infrastructure, the cadre of qualified tutors and other resources in place, and the quality of teaching and learning has become critical. T...
ABSTRACT This study was carried out to investigate on the impact of industrial conflict on performance of organizations. It aimed at achieving the following objectives, to establish the relationship between proper handling of industrial disputes and organization performance. to examine the causes and effects of industrial disputes in KPLC organization. to determine the ways of handling industrial disputes. The study was carried out to establish the relationship between proper handling of ind...
ABSTRACT The current business environment is relatively dynamic and competitive. This has necessitated financial institutions to design strategies that ensure they maintain their competitive position in a sustainable manner. These demands mainly come from their customers, who in a rapidly advancing technological age have access to information that has changed the dynamics and transactions in the banking industry. The response to these demands determines the strategies used in achieving the d...
ABSTRACT The study aimed at establishing the relationship between loan delinquency and performance of micro finance institutions basing on the following objectives; to identify the causes of delinquency, examine the indicators of loan delinquency and examine the impact of loan delinquency to Capital microfinance. Both qualitative and quantitative research designs were used. The sample size was selected using a purposive method and sample size of 30 respondents was consideredand they were emp...
ABSTRACT The study set to examined the relationship between the relationship between corporation tax administration and revenue performance. The study used a crosssectional suJYey design. This design was adopted so as to exhaustively study the variables "ithin the stipulated time lor the Degree research. The research instruments \ere sclJ~administered questionnaires. Stratified Simple random sampling method was used to select respondents fi"om the sample size of 354 and the response rate was ...
ABSTRACT This report examines the roles of MFis fighting against poverty in Mbale district and it looks at FINCA Uganda Ltd and Finance Trust as one of the MFis. It defines poverty as the state in which income is insufficient to provide such basic necessities as food, shelter, medical care and clothing; that in the essence, the poor people get less of everything we consider important and necessary for a decent life. The report also following the Uganda Micro Finance Dictionary 2009/10 defines...
ABSTRACT The purpose of the study was to investigate the challenges of implementing universal primary education in Rakai District. The specific objectives of the study were to investigate the problems of primary education in Rakai District, determine whether UPE is sustainable in the face of increasing costs of education and to get procedures that can help solve the challenges of primary education. The study :-cvealed that the implementation of UPE is hindered by Class size and Shortage of t...
ABSTRACT The research was carried out to assess loan recovery and credit policy of clients of Micro Finance Institutions, with Foundation for International Community Assistance (FINCA) as a case study. The researcher decided to carry out this study because of reported decline in loan recovery ofFINCA's clients as a result of high interest rates charged on the loans. This study is therefore to investigate the credit policy of MFI' s. A survey research design was used in an effort to describe ...
ABSTRACT The research established the relationship between Corporate social Responsibility and Organizational performance in Total Kampala Limited. The study was guided by the following objectives: ~)To determine the level of Corporate social Responsibility in Total Kampala Limited; 2) to determine the level of Organizational performance in Total Kampala Limited and 3) to establish whether there is a significant relationship between Corporate social Responsibility and Organizational performan...
ABSTRACT As Organizations continue to automate in order to reduce costs and increase quality, the employee's perceptions towards automation on the other hand have become a major critical area. This is because most employers are having to determine how they can implement automation and at the same time retain their workers. Automation has resulted into companies having to make unpopular decisions such as organizational downsizing, employee layoffs among other changes. This study sought to find...