Business Administration Research Papers/Topics

EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN SELECTED BRANCHES OF COMMERCIAL BANK OF ETHIOPIA IN HOSSANA TOWN

Abstract: The purpose of the present study was to measure the effect of service quality on customer satisfaction in selected branches of the commercial Bank of Ethiopia, in Hossana town and also to measure the prevailing association between service quality and customer satisfaction. Samples of 397 customers were selected from three branches of Commercial bank, located in Hossana town. But out of the total 397 respondents, 354 (89%) were responded and included in the study analyses. Stratifie...

SERVICE QUALITY DELIVERY AND CUSTOMER SATISFACTION IN HOTEL INDUSTRY: THE CASE OF TWO STAR RATED HOTELS IN DIRE DAWA, ETHIOPIA

Abstract: Service quality delivery and customer satisfaction have tough relationship in hotel industry. One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. This study aims to analyze the service quality delivery and customer satisfaction in hotel industry taking two star rated hotels that found in Dire Dawa. To achieve the stated objectives both primary and secondary data were used. Primary data were taken from 14...

IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCE IN WATER AND SANITATION SERVICES IN KENYA, HOMABAY COUNTY.

Employee performance in the water and sanitation sector is crucial for ensuring the effective delivery of essential services to communities. This study investigates the impacts of motivation on employee performance within this sector, focusing on Homabay Water and Sanitation Services (HOMAWASCO), Homa Bay County, Kenya. The research objectives are to determine the effects of rewards, incentives, and the nature of work on employee performance. Through a mixed-methods approach involving s...

Effect of Customer Relationship Management on Organisational Performance

TABLE OF CONTENTS CHAPTER ONE: INTRODUCTION 1.1       Background of the Study 1.2       Statement of Problem 1.3       Objectives of the Study 1.4       Research Questions 1.5       Research Hypotheses 1.6       Significance of the Study 1.7       Scope of the Study 1.8       Operational Definition of Terms CHAPTER TWO: LITERATURE REVIEW 2.1       Conceptual Review 2.1.1    Concept of Customer Relationship Management 2.1.1.1 Types...

Assessment of Small-Scale Business on Poverty Reduction A Case Study of Selected Small-Scale Business in Ede North Local Government Area, Ede, Osun State

TABLE OF CONTENTS Cover page   ---------------------------------------------------------------------------------- Title…………………………………………………………………………………… i Declaration……………………………………………………………………………. ii Certification…………………………………………………………………………… iii Dedication…………………………………………………�...

Analysis of Environmental Factors Influencing the Performance of Small Business Enterprises in Abuja Municipal Area Council (AMAC)

ABSTRACT This research work analyzed the environmental factors influencing the performance of small business enterprises in Abuja Municipal Area Council (AMAC).  Available literatures and Empirical studies reported that small and medium scale businessesimpacted greatly to the development of the economy of Nigeria. Some selected small scaleenterprises from Abuja Municipal Area Council (AMAC) wasusedasastudyand questionnairewereadministered. The researcher used primary data gathered through ...

The Financial Management in Co-Operative Financing Agency (A Case Study of Kwara Co-Operative Financial Agency L.T.D Ilorin)

ABSTRACT Co-operative financing agency are not different from other types of business with respect to efficient management of their funds they are required to used funds very carefully and judiciously because their source of funds tend to be limited.           The peculiar limitation imposed by co-operative principle make it very difficult for co-operative to obtain sufficient funds from outside e.g. that interest payment must not exceed percentage.           As a catalyst ...

The Empirical Investigation of the Relationship Between the Agricultural Sector and the Industrial Sector as a Strategy for Economic Growth and Development in Nigerian. (A Case Study of Nige

PROPOSAL This project study the empirical investigation of the relationship between the Agricultural sector and the industrial sector as a strategy for economic Growth and development in Nigeria. The major objective and aims of this project work is to look at the effect of agricultural sector and the industrial sector in Nigeria. The data used in this project are mainly from primary survey data (by the use of questionnaire), personal interview with the respondents and secondary survey data. ...

The Effectiveness of Tax Administration in Nigeria (A Case Study of the Federal Boards of Inland Revenue Ilorin, Kwara State)

ABSTRACT The project title: effectiveness of tax administration in Nigeria  is meant to explain  in details the administration  and management of tax in Nigeria  fails means to enlighten and farouse consciousness on the students who intend going  into the profession on the challenges besetting effective administration   of tax in Nigeria  and practical way by which it can be combated. Chapter one  deals with the introduction  , statement  of the problem , scope and justification ...

Impact of TMT and MI on Organization Performance

The research works is to examine the impact of top management team and market information in manufacturing industries (A Case Study of Nestle Nig. Plc.). For the purpose of this study, the researchers has identified the problem formulated the research questions and hypothesis, research design through the use of structured questionnaires. In order to answer the research question and achieve the objective of the study, the following hypotheses are stipulated:There is no cordial relationship b...

Role of Public Relations on Organisational Growth and Developmental (A Case of Unilever Nigeria Plc)

TABLE OF CONTENT PAGE   TITLE PAGE ....................................................... CERTIFICATION .................................................. DEDICATION ACKNOWLEDGEMENT ABSTRACT TABLE OF CONTENT CHAPTER ONE 1.0​Introduction 1.1​Historical Background 1.2​Statement of Problem  1.3​Purpose of Study 1.4​Research Question 1.5​Statement of Hypothesis 1.6​Limitation of Study ​ 1.7​Scope of Study ​ 1.8​Definition of Terms . References .   CHAPTER TWO ​ LITE...

Utilisation Of Fiscal Resources In Health Sector In Somalia

ABSTRACT The study focused on utilization of fiscal resources in health sector in Somalia as the case study. The study objectively thought to; identity the forms fiscal resource utilization on health sector in Somalia, to establish whether normal procedures are used in fiscal resources utilization in the health sector in Somalia and to identify the challenges of fiscal resource utilization in the health sector in Somalia. The study adopted a descriptive research design. Descriptive was used b...

The Public Procurement Management Process And Service Delivery In Rwanda Parastatals

ABSTRACT The study established the relationship between the management of the key stages in the public procurement process and identified the problems in the process which hinder effective service delivery. The study was a descriptive design and both quantitative and qualitative research methods were used to the opinions of individuals and groups. The population of the study was 143 and this included directors of units, tender committee members, RPPA officials and official from auditor genera...

Supervision And Teacher Efficiecy In Selected Secondary Schools In Karamoja Sub-Region Uganda

ABSTRACT The purpose of this study was to determine if there was a significant relationship between the degree of supervision and the level of teacher efficiency in the selected area of study and approve and disapprove the theory on which the study was based, to validate knowledge. This study was guided by four objectives, to determine the profile of respondents in terms of age, gender, work experience, occupation and qualification, to determine the degree of supervision interms of administra...


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