Research Papers/Topics in Business Administration

IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON THE PERFORMANCE OF HOSPITABILITY INDUSTRY IN NIGERIA

There has been growing interest in CRM in recent years in business and other fields of study and practice (Balaram&Adhikari, 2010; Becker et al., 2009; Dimitriadis& Steven, 2008; Ozgener&Iraz, 2006). The concept of CRM has grown over the years in explaining loyalty of customers to a particular business. Various studies on CRM have established that the establishment of a good relationship with clients is the mainstay of having loyal customers that bring much business than non-loyal cust...

EMPLOYEE’S PARTICIPATION IN DECISION MAKING AND ORGANISATIONAL PRODUCTIVITY: A STUDY OF GUARANTY TRUST BANK, HEADQUARTERS VICTORIA, ISLAND LAGOS

ABSTRACTOver the last decade, many studies have been carried out on worker participation and organizational performance. Studies have found substantial positive evidence for statistical association between decision making and organisational performance. The purpose of this study is to investigate the employee’s participation in decision making and organisational productivity. It was hypothesized that employee participation in decision making has positive influenced on organisational p...

THE EFFECT OF INCENTIVE AS A TOOL FOR EMPLOYEES’ MOTIVATION AND JOB PERFORMANCE (A STUDY OF CIVIL SERVANT OF LAGOS STATE SECRETARIAT, ALAUSA, IKEJA)

ABSTRACTThis research work examined the effect of incentive as a tool for employees’ motivation and job performance (a study of Civil Servant of Lagos State Secretariat, Alausa, Ikeja). The specific objectives were to determine if there is a relationship between incentive and employee motivation, to determine the effect of incentive and motivation on job performance, to determine which factors contribute to workers motivation, to determine the relationship between extrinsic rewards and...

EMPLOYEE PARTICIPATION IN DECISION MAKING AND ORGANISATION PRODUCTIVITY (A STUDY OF GUARANTY TRUST BANK)

ABSTRACT This research work examined employee participation in decision making and organisation productivity (a study of Guaranty Trust Bank, Ikeja Region). The specific objectives were to assess the state of employees participation in decision making in the organisation, to identify the consequences of not allowing employees to participate in decision making, to identify ways of making employees participate in decision making, to identify benefits from allowing employees to particip...

HUMAN RESOURCES MANAGEMENT PRACTICES AS DETERMINANT OF JOB SATISFACTION AND TURNOVER INTENTION AMONG EMPLOYEES’ OF DATAFLEX NIGERIA LIMITED

ABSTRACTThis research work examined Human Resources Management Practices as Determinant of Job Satisfaction and Turnover Intention among Employees’ of Dataflex Nigeria Limited. The specific objectives were to examine the impact of performance appraisal on employee job satisfaction in Dataflex Nigeria Limited, to investigate the significant impact of promotion on job satisfaction, to ascertain the impact of welfare on employees’ job satisfaction, to establish the influence of remun...

ROLES OF PENSION AND RETIREE’S STANDARD OF LIVING

ABSTRACT This research work examined roles of pension and retiree’s standard of living. The specific objectives were to determine the extent to which the new pension scheme has improved the welfare of the retired employee in Nigeria, to determine the relationship between pension and standard of living of retired employee, to examine the extent to which the new pension scheme can guarantee a minimum living standard for the retired civil servants in Nigeria and lastly to evaluate the ...

CONSEQUENTIAL EFFECTS OF ENVIRONMENTAL FACTORS ON SMALL AND MEDIUM SCALE BUSINESS PERFORMANCE (A STUDY OF SURULERE LOCAL GOVERNMENT AREA)

This research work examined role of sales promotion on organization profitability (A study of Nigeria Breweries). Both primary and secondary sources of data were utilized. Questionnaire was mainly used as the research instrument for collecting primary data. Relevant questionnaires were administered to the selected sample size of two hundred and one hundred and ninety six was returned.  Responses were presented in tabular form using simple percentage method.  Simple regression...

REWARD SYSTEM AND EMPLOYEES’ COMMITMENT (A STUDY OF NESTLE NIGERIA PLC)

ABSTRACT This research work examined Reward System and Employees’ commitment (a study of Nestle Nigeria Plc). The specific objectives were to establish the relationship between extrinsic reward and employees’ affective commitment, to establish the relationship between extrinsic reward and employees’ continuance commitment, to examine if intrinsic reward influences employees’ affective commitment and lastly to investigate if intrinsic reward enhance employees’ continuance co...

THE IMPACT OF LEADERHIP AND ORGANISATIONAL BEHAVIOUR ON EMPLOYEES PRODUCTIVITY (A STUDY OF UBA HEADQUARTER MARINA LAGOS)

ABSTRACTThe study was designed to investigate the impact of leadership and organization behaviour on employees' productivity. The specifics objectives of the study are: i to examine the relationship between motivation and leadership on the employee productivity, ii to examine the relationship between job satisfaction and leadership on the employee productivity. Hi to examine the relationship between worker empowerment and leadership on the employee productivity, iv to examine the relati...

FACTORS DETERMINING MOBILE PHONES PURCHASE INTENTION AMONG UNDERGRADUATE STUDENT

Background to the StudyMobile phones these days have been replaced with the ‘smartphone’ since the mobilephones provide higher connectivity and computing power compared to the old mobile phone. Besides the fundamental capabilities of mobilephones to make voice calls, video calls, text messages, and MMS, they have also been repositioned as the new medium for information. Mobilephones have an extensive array of functions for processing information including accessing the Internet, managing ...

PERCEPTION OF MANAGEMENT'S LEADERSHIP STYLE AND EMPLOYEE JOB SATISFACTION (A STUDY OF 50 SMEs IN LAGOS STATE)

ABSTRACTThis research was carried out to examine the Perception of Management's Leadership Style and Employee Satisfaction in the Study of 50 SMEs in Lagos State. The notable objectives for this study include measuring the leadership styles in the selected SMEs in Lagos state. Examining the level of employees' job satisfaction. Examining the influence of leadership style on the performance of the staff of selected SMEs in Lagos State. The population of study involves set of enti...

AN EMPIRICAL STUDY ON THE ATTITUDE AND PERCEPTION OF STUDENTS TO CORPORATE SOCIAL RESPONSIBILITY

ABSTRACT Corporate  Social  Responsibility  (CSR)  is  regarded  as  voluntary behaviors by organizations that contribute to the society welfare.  The study  makes  an  empirical  review  on  the  attitude  and  perception  of students  (potential  managers)  to  CSR.  The  specific  objectives  of  the study  were  to  explore  the&nb...

ANALYSIS OF THE IMPACT OF EFFECTIVE COMMUNICATION IN INCREASING ORGANIZATIONAL PRODUCTIVITY

ABSTRACT The topic of this research is Analysis of the Impact of Effective Communication in  Increasing  Organizational  Productivity.  A  case  study  of  the  Nigerian Breweries Plc, Amaeke, Ngwo, Enugu, Enugu State. The researcher used survey design for the study. The population of the study was eight hundred and ninety-nine  (899)  employee  of  the  company,  with  sample  size  of  one&nb...

AN ASSESSMENT OF THE EFFECT OF SMEs ON EMPLOYMENT GENERATION IN GOMBE METROPOLIS

ABSTRACTThis research examined the Effects of Small and Medium Enterprises (SMEs) on Employment Generation in Gombe Metropolis. The Personality Based Theory, Human Capital Theory and the Goal Setting Theory were adopted as theoretical framework for this study. Data for the study were obtained through questionnaire designed on a four (4) point Likert scale. In all, one hundred respondents were used for this study. The responses were analyzed empirically using descriptive statistics for m...

THE ROLE OF DOMESTIC FACTORS IN NIGERIAN FOREIGN POLICY

A study in Nigeria’s foreign policy over time has quite often under –scored the potency of its domestic contents. Notable scholars on Nigerian external relations such as Akinyemi, Aluko, Gambari, Birai etc demonstrated the influence of domestic conditions on the country’s attitude and behaviour to other actors in the international system. The influence of domestic politics on Nigeria’s foreign policy was made obvious to the international community on 1st October, 1960, by th...

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