ABSTRACT The adoption of Electronic Banking by commercial enterprise has been in existence since the mid 90s, much greater in number due to lower operating costs associated with it. Electronic banking has been in the form of automatic teller machines and telephone transactions. More recently, it has been transformed by the Internet, a new delivery channel for banking services that benefits both customers and banks. Access is fast, convenient, and available around the clock. Furthermore, custo...
ABSTRACT The aim of this empirical study is to understand the impact of reward system on employees’ effective performance in the Nigerian Automobile Service Industry. The purpose of the study is to identify result-oriented reward strategies that will enhance, retain and develop competence and capability of workers in the industry in outweighing prevalence rate of economic recession and competitive rate in the industry. Hence, the primary objective of the study is to critically investigate t...
ABSTRACT A borrower's savings capacity and collateral are associated with the amount of loan to be granted by afinancial institution. Most often, when a debt is created, it becomes difficult to recover due to poormanagement by the lender as well as loan diversion by the borrower consequent to inability to payback. Hence, this study investigated the challenges of debt management in First Bank of Nigeria Plc. IkotEkpene. Questionnair...
ABSTRACT This research work examined The Impact of Job Satisfaction dimensions on job performance among the staff of the Divisional Tax Centre in Buea, South West Region Cameroon. A census was adopted to collect data from twenty eight (28) respondents through a survey questionnaire. Frequency tables, Bar Charts, Pie Charts, graphs and Pearson’s Product Moment Correlation Coefficient were used to analyze the data with the aid of Statistical Package for Social Sciences (SPSS) version ...
Beyond the conventional meaning of CSR as a voluntary obligation for enhancing the social, economic and environmental wellness of the society, the developmental-oriented CSR is emerging and requires exploratory and empirical investigations.This research attempts to fill the gap in this direction by examining the Entrepreneurship Development through Corporate Social Responsibility – A Study of the Nigerian Telecommunication Industry.In specific terms, the research seeks deeper understanding ...
Abstract: Information Technology (IT) is expected to provide quality services to the employees at the time that the service is seriously needed but this is often not achieved in practice because accessing the services is still entangled with internal and external constraints. The main objective of this study is to determine whether the application of Information Technology offer satisfactory performance of employee in General Hospital Nasarawa. Data was collected using a well structure ques...
Abstract: Waiting lines are common phenomenon in our daily life especially in the organization that provides services for profit making. The paper shows that to ensure quality service delivery a good and unique queuing system is necessary in the filling stations which ensure a good flow of customers at the service points. The main objective of this study is to determine whether the application of queuing model shortens the waiting times of customers in Total Filling Station, Keffi. The stud...
Abstract: The Automated Teller Machine(ATM) is expected to provide quality services to the customers at the time that the serviceis seriously needed but this is often not achieved in practice because the proportion of customers needing the services on a daily basis continues to increase and the available capacity to meet the challenges is grossly inadequate.The main objective of this study is to determine the effectiveness of ATM usage on customers’ satisfaction.Data was collected using a...
Abstract: This paper investigates the impact of loanable funds market on economic growth in Nigeria. Data from 2001 – 2015 were used. This was obtained from CBN bulletin and Bureau of Statistics. The analysis was done using multiple regressions. The growth in line with a priori expectation. The study also affirms a positive relationship between interest rate and economic growth. The coefficient of determination R2 is 95.7% while the Durbin Watson statistic of 2.25 shows minimal level of ...
In today’s world information is considered as important as other factors like capital, human resources and material. But the most important task is finding the right information which can support the business process and work task (Kurt Sandkuhl, 2007). The right information available to the right person and on the right time can make a significant difference in the work tasks and business processes in an organisation; in fact if the right information is not available to the user then he ha...
Abstract Recent research on organisational change management suggests the importance of change in an emerging organisational environment. LEGO Group is a toy manufacturing company with significant revolutionary/transformational changes in product design. The Group has introduced a new transformational change in physical and digital gaming world which demands the role of leadership and innovation to be played in bringing about the success of the change outcome. The purpose of this study is to ...
CHAPTER ONEINTRODUCTION1.1 BACKGROUND TO THE STUDYThe world today has embraced globalisation, a complicated process, focusing on how events,decisions and activities in one part of the world can have consequences in other parts of theworld (Lee & Collin 2005), to achieve a defined business purpose. However, just when wethought we had seen the depth to which an otherwise healthy economy can reach, worldevents continue to occur that change every business plan significantly (Lalli, 2003). Thehars...
ABSTRACT The objective of the study was to establish the effect of market segmentation on the corporate profitability of telecommunication companies. The researcher had intended to establish the effect of market segmentation on the corporate profitability of telecommunication companies. The questionnaire was used as the survey method of collecting primary data for the study. Data was collected from primary sources and multiple regression was used for data analysis. The regression result of th...
CHAPTER ONE1.0. INTRODUCTION 1.1 Background of The StudyThe first chapter of this study gives a brief introduction on the subject matter,followed by the statement of problem, purpose of the study, as well as researchquestions and research hypothesis. Furthermore, we take a look at thesignificance of the study, then we analyse the scope and limitations of the studybefore concluding the chapter with the definition of terms.Managing reward is largely ...
ABSTRACT This research work is aimed at investigating the impact of planning and control as a management function on the survival of small scale business in Benin City, Edo state. Descriptive survey was adopted for this research. Primary source of data collection was utilized and a total of 100 questionnaires was sampled and, used for this research. Descriptive statistics using SPSS was used to analyse the data from the questionnaire. The result from the study showed that proper planning and ...