Abstract: Waiting lines are common phenomenon in our daily life especially in the organization that provides services for profit making. The paper shows that to ensure quality service delivery a good and unique queuing system is necessary in the filling stations which ensure a good flow of customers at the service points. The main objective of this study is to determine whether the application of queuing model shortens the waiting times of customers in Total Filling Station, Keffi. The stud...
Abstract: The Automated Teller Machine(ATM) is expected to provide quality services to the customers at the time that the serviceis seriously needed but this is often not achieved in practice because the proportion of customers needing the services on a daily basis continues to increase and the available capacity to meet the challenges is grossly inadequate.The main objective of this study is to determine the effectiveness of ATM usage on customers’ satisfaction.Data was collected using a...
Abstract: This paper investigates the impact of loanable funds market on economic growth in Nigeria. Data from 2001 – 2015 were used. This was obtained from CBN bulletin and Bureau of Statistics. The analysis was done using multiple regressions. The growth in line with a priori expectation. The study also affirms a positive relationship between interest rate and economic growth. The coefficient of determination R2 is 95.7% while the Durbin Watson statistic of 2.25 shows minimal level of ...
In today’s world information is considered as important as other factors like capital, human resources and material. But the most important task is finding the right information which can support the business process and work task (Kurt Sandkuhl, 2007). The right information available to the right person and on the right time can make a significant difference in the work tasks and business processes in an organisation; in fact if the right information is not available to the user then he ha...
Abstract Recent research on organisational change management suggests the importance of change in an emerging organisational environment. LEGO Group is a toy manufacturing company with significant revolutionary/transformational changes in product design. The Group has introduced a new transformational change in physical and digital gaming world which demands the role of leadership and innovation to be played in bringing about the success of the change outcome. The purpose of this study is to ...
CHAPTER ONEINTRODUCTION1.1 BACKGROUND TO THE STUDYThe world today has embraced globalisation, a complicated process, focusing on how events,decisions and activities in one part of the world can have consequences in other parts of theworld (Lee & Collin 2005), to achieve a defined business purpose. However, just when wethought we had seen the depth to which an otherwise healthy economy can reach, worldevents continue to occur that change every business plan significantly (Lalli, 2003). Thehars...
ABSTRACT The objective of the study was to establish the effect of market segmentation on the corporate profitability of telecommunication companies. The researcher had intended to establish the effect of market segmentation on the corporate profitability of telecommunication companies. The questionnaire was used as the survey method of collecting primary data for the study. Data was collected from primary sources and multiple regression was used for data analysis. The regression result of th...
CHAPTER ONE1.0. INTRODUCTION 1.1 Background of The StudyThe first chapter of this study gives a brief introduction on the subject matter,followed by the statement of problem, purpose of the study, as well as researchquestions and research hypothesis. Furthermore, we take a look at thesignificance of the study, then we analyse the scope and limitations of the studybefore concluding the chapter with the definition of terms.Managing reward is largely ...
ABSTRACT This research work is aimed at investigating the impact of planning and control as a management function on the survival of small scale business in Benin City, Edo state. Descriptive survey was adopted for this research. Primary source of data collection was utilized and a total of 100 questionnaires was sampled and, used for this research. Descriptive statistics using SPSS was used to analyse the data from the questionnaire. The result from the study showed that proper planning and ...
The research study is designed to analyze social responsibility performance of organizations in Nigeria, especially Elf Petroleum Nigeria Limited. Businesses do not operate in a vacuum rather it operates on land inhabited by people. Therefore, for the business to survive it must liaise with its host communities. We took a holistic view of social responsibility programmes; exposed problems encountered and made suggestion the way to improve. To achieve our objective, seventy (70) copies of the ...
As a growing number of companies reject intellectual property (IP) monopoly-based business models to embrace libre product development of free and open source hardware and software, there is an urgent need to refurbish the instruments of university-corporate research partnerships. These partnerships generally use a proprietary standard research agreement (PSRA), which for historical reasons contains significant IP monopoly language and restrictions for both the company and the university. Suc...
Notwithstanding the unstable nature of Nigeria economy small business owners created approximately 32 million jobs and contribute almost 45% to the nations GDP. However, startup small businesses fail at rate over 80% the first five years. Guide by theory of constraints, the purpose of this qualitative multiple-case study was to explore survival strategies required by some small business owners to sustain business in Nigeria beyond 5 years. Data collection was through semi-structured interview...
Customer attrition has severe effects on profitability and organizations incur high costs acquiring new customers while existing ones generates more profits. However, when an organization reduces customer quitting by 5%, it raises profits by 2-8% (Khan & Rizwan, 2014). Previous studies gave much attention to factors of customer loyalty such as product quality and customer satisfaction but none have qualitatively explored the factors relative to automobile dealerships businesses in New York Ci...
Abstract Jobs are generated by initiating and growing small businesses within underdeveloped economies. Unemployment among youths is a critical problem confronting Nigeria (Nwogwugwu & Irechukwu, 2015). Unemployment leads to less growth and a drop-in consumer spending. Increased unemployment generates lowered business output. Unemployment results in welfare loss from lowered output, income, and wellbeing which hinder social progress of nations. Nevertheless, unemployed youths with small busin...
Management is diversified; and its requirement is in all we do in life. Management involves a group of people whose activities is to direct the efforts and activities of other people. - Mary Parcker Follet. On a larger platform, management covers Production, Marketing, Finance and Human Resources. This work aim(s) is to trace management from traditional management to Strategic management.