Risk management is a practice intended to identify potential events that may affect the entity, and manage risk so as to achieve entity objectives. However, organization performances depending on effectiveness of internal control system of organization. The main objective of the study was to assess the risk management towards effectiveness of internal control system using a case study of CRDB Bank Plc Morogoro. The major issue that gave rise and prompted the researcher to study across this ar...
The purpose of this study was to assess the service quality of bank agents on satisfaction. The specific objectives of the study were to assess the influence of reliability of bank agents on customer satisfaction, to assess the influence of responsiveness of bank agents on customer satisfaction, to assess the influence of assurance of bank agents on customer satisfaction, to assess the influence of empathy of bank agents on customer satisfaction and finally to assess the influence of tangibil...
Most of the value-added in manufacturing or product compames 1s created by knowledge-based service activities such as research and development, marketing research, product design, customer service, advertising, or distribution. Winning firms are organizations that most successfully master the business issues critical to their performance, and develop the most precise understanding of definitions of value and creation of value. Competitive advantage has a lot to do with leveraging the knowledg...
ABSTRACT This report focuses on the relationship between customer service strategy and customer retention in organizations. The study first broadly reviews the concepts of customer service and customer retention. Against the hypothesis that customer service is the key driver of customer retention, the study highlights the key components of customer service and how each of these components enhances customer retention in organizations. A review of existing Literature and analysis of works from...
The study was conducted on Electronic funds transfer and its purpose was to establish the relationship between Electronic funds transfer and service delivery in Bank of Africa. The objectives were: a, To detennine the efficiency and effectiveness of electronic funds transfer.b,To detennine the level of service delivery.c,To determine whether electronic funds transfer has improved service delivery ai Bank of Africa . The study used cross sectional research designs. Data was obtained from prima...
The study was to establish the effects of advertising on sales volume of MTN Uganda Kampala district. It was guided by a number of objectives which were; to establish the effects of advertising on the sales of MTN Uganda, Kampala district; to determine other factors affecting sales volume of MTN Uganda, Kampala district, to determine ways of improving sales and to establish the relationship between advertising and sales volume. The data was collected from primary and secondary sources. The re...
The study was aimed at establishing the relationship between multiple sourcing and performance. The objectives included the effect of tactical sourcing, multiple sourcing on performance of organizations. The problem of interest included poor quality and supply rehabilitee for the performance of the organization The study adopted a design of qualitative and quantitative approach and used focus group discussion, interviews and self administered questionnaires. The sample was 20 and 60% of the r...
Recently, pressures from globalization have reinvigorated the need to ensure food, safety, national quality, customers demand for convenience, variety and quality combined with new possibilities created by the biotechnology revolution have all led to changing attitude in which the industry becomes more directed at creating products that match what is demanded by consumers. This process is known as chain reversal. A change frorri supply based approach to a demand based approach (Muhlenberg, 20...
Table of Contents DEDICATION ............................................................................................................................................... i ACKNOWLEGEMENT ............................................................................................................................... ii Appronil ..................................................................................................................................................... iii List of tabl...
ABSTRACT This study was about the impact of motivation on employee performance in German Technical Firm. The purpose of the study was to find out the content of existing motivation policy. The study also gives a clear picture on relationship between motivation and employee performance in German Technical Firm. The study was carried out at head office of German Technical Firm Located in Nairobi, which has about one hundred and fifty employees. It has been observed that motivation has not been ...
ABSTRACT The study was carried out in Uganda Breweries Limited, in PortBell. The study aimed at assessing the Impact of Information Systems to an Internal Audit Environment and see whether it is viable and powerful to changes on technological development of Uganda Breweries Limited. The dissertation comprises of five (5) chapters. It started with the background of the study which analyzed the background of the organization and the problems that the manual system had. This chapter also gave th...
ABSTRACT The study sought to establish the effects of inventory control systems on performance of the stores department where by inventory control system is the planned methods of managing and storing the material at the lowest possible cost with out affecting the production and distribution schedule, it also involves the monitoring of the stock movement where as stores department is the department in an organization where goods purchased kept or stored to be dispatched to the intended use t...
The pupose of the study was to establish the impact of group work on employee performance in Uganda Wild Life Education Center. The objective of the study was to exarnine the impact of group work on employee performance, to establish the relationship between group work and employee performance and to identify the objectives of group work. The researcher used questionnaires and interviews as the research instruments. The data collection comprised of both primary and secondary data. Also data w...
TABLE OF CONTENTS CHAPTER ONE ....................................................................................................................... 3 1.0 Background of the study ................................................................................................. 3 1.1 Statement ofthe problem ................................................................................................ 5 1.2 Purpose of the study ....................................................................
ABSTRACT This report focuses on the relationship between customer service strategy and customer retention in organizations. The study first broadly reviews the concepts of customer service and customer retention. Against the hypothesis that customer service is the key driver of customer retention, the study highlights the key components of customer service and how each of these components enhances customer retention in organizations. A review of existing Literature and analysis of works from...