ABSTRACT Conflict and conflict management is undoubtedly very critical in any setting; organisations are no exception. The type of conflict management in organisations plays an essential role when it comes to achieving missions and visions. ADR is gaining widespread attention. Research on adoption of ADR mechanisms is practically non existent in Ghana. This research reviews the adoption of alternative dispute resolution (ADR) in Ghana and examines the incidence in firms of ADR practices addre...
ABSTRACT The objective of the study was to find out the dominant leadership style in Ghana‟s oil and gas industry. Guided by literature reviewed on traits theory, behavioral theory and contingency theory of leadership, data was collected from two hundred employees using a structured questionnaire. The study used the quantitative research approach. Data collected was analyzed using descriptive statistics and correlation. The study found a significant positive relationship between transformat...
ABSTRACT The purpose of this study was to investigate the impact of transformational and transactional leadership styles on employees’ work engagement and the moderating effect of perceived organisational politics (POPS) among employees of some selected indigenous Banks in Ghana. The study employed the cross-sectional design and the quantitative method approach, where data was gathered with the use of standardised survey questionnaires. Structural equation modeling was used in analysing the...
ABSTRACT A lot of companies and firms from all sectors have undergone rightsizing over the years. These organizations do so in order to reduce their workforce for multiple reasons, including efforts to gain a more competitive advantage, to manage or reduce cost expenditures, and to streamline the way in which work is conducted. Management more often carried out these exercises with little attention to adequately and effectively address the ―people factor‖ throughout the process. This is e...
ABSTRACT The purpose of this research was to understand how firefighters’ task characteristics and work experience affect their development of work-related musculoskeletal disorders (WMSDs). Guided by literature on task characteristics, work experience and WMSDs, data was collected from 320 firefighters within the Greater Accra Regional fire command. Data was then analysed through descriptive and inferential statistics. It was found that task characteristics had a significant positive effe...
ABSTRACT There has been significant spatial expansion of urban areas in recent times, especially in developing countries. This process has posed a number of challenges for city managers as they seem to be unprepared to manage the urban process. In particular, there continue to be rapid development of fringe areas in urban centers, normally characterized by low density residential development, a process called urban sprawl. Accra, Ghana’s capital city continues to witness significant growth,...
ABSTRACT This study investigated the impact of acquisition processes on turnover intention and commitment among employees of Universal Merchant Bank (UMB). The study which employed a mixed method was carried out in six main branches of UMB in Accra. Purposive, Stratified and convenience sampling techniques were used in selecting the branches as well as the 188 survey respondents plus 4 interviewees. Structured questionnaires together with an interview guide were adapted as instruments for dat...
ABSTRACT The main aim of this study was to assess how leaders’ emotional intelligence influence the creativity of employees in indigenous Ghanaian banks. Moreover, the study examined how employee voice acts as a mediator for the leaders’ emotional intelligence-employee creativity relationship. Specifically, the objectives of the study were to examine the relationship between leaders emotional intelligence and employee creativity in indigenous Ghanaian banks; to determine the relationship...
ABSTRACT The subject of leadership is of keen interest to mankind. Attention is therefore paid to the selection of leaders. However, the 21st century has been revolutionised with many global concerns. One such concern is the choice of a leader. This study therefore sought to investigate the process of selecting leaders in churches under the Ghana Pentecostal and Charismatic Council (GPCC). The qualitative research approach was adopted to understand the uniqueness of leader selection in the c...
ABSTRACT The study examined improving of relationship marketing in financial service sector in GCB Ltd, UCC Branch. The descriptive survey design was adopted in the study. A sample size of 200 was selected for the study. Self-developed questionnaire was used for data collection. Descriptive statistics was used to analyse the data including frequencies and percentages. The results revealed that majority of the customers agreed that GCB Ltd, UCC Branch adopted and implemented some relationship ...
ABSTRACT The study sought to examine the relationship between human resource development practices and employee performance in Goldfields Tarkwa Mining Department. A descriptive survey research design was used in the study and questionnaire was used to elicit information from the workers of Tarkwa Mining Department. The simple random sampling method was used to select the 200 respondents as the sample for the study. The data collected were analysed by the use of the Statistical Product and Se...
ABSTRACT Human resource development is a combination of training and education that ensure the continuous improvement and growth of both the individual and the organisation. Human resource development which builds personnel capacities to handle various technical and managerial activities in most institutions in Ghana has been a source of worry. The study examined human resource development and its contribution to teaching and learning in the Tamale Polytechnic. Primary data were collected fro...
ABSTRACT The study set out to assess the effectiveness of in-service training programmes of the Atiwa District Directorate of Education. A descriptive design was adopted to study 168 teachers who were participants of the teacher training programmes conducted by the Ghana Education Service for teachers in the Atiwa District. Questionnaires were used to collect data from teachers and statistical tools used to analyse the data collected included means, medians, frequencies, and percentages. The ...
ABSTRACT Mergers and acquisitions have become the dominant mode of growth for firms seeking competitive advantage in an increasingly complex and global business economy. Research indicates, however, that many mergers have not resulted in the expected benefits, in part because business organisations have neglected the human resource and or the industrial relations aspects of the change. The study which looked at the management of industrial relations in the merger between Ashanti Goldfields Co...
ABSTRACT Organisations achieve good results when the employees are motivated. This study was conducted to assess the factors of motivation that influence staff of Value Added Tax (VAT) Service to remain committed to the Service and their job. Descriptive research design was used for the study. Of the required sample size of 278 from a study population 1094 from 27 regional offices, mixed method comprising purposive, stratified and random sampling was used to arrive at a sample size of 111. Th...