ABSTRACT The purpose of the study was to assess the perception of students of distance education about distance learning in Ghana. Specifically, this study assessed; the opinion of distance students regarding distance education in Ghana, the main factors contributing to the demand for distance education, the level of distance students’ satisfaction of distance education, and the challenges faced by the students offering distance education. A cross-section survey and quantitative method wer...
ABSTRACT Ghana has various mechanisms to ensure that good relations exist between employers and employees at places of work. Such mechanisms include the Labour Law, Department of Labour, National Labour Commission (NLC), the Trades Union Congress and other ratified ILO labour conventions. Despite the availability of all these institutions to maintain peace and harmony at workplaces, the problem of labour disputes still exist. The study sought to investigate industrial disputes and conflicts ...
ABSTRACT The telecommunication industry in Ghana has undergone tremendous change over the years as a result of competition among the players. Telecommunication service providers are constantly influencing perception of customer, based on the country of origin in order to influence consumer choice. The study focused on the impact of Corporate Social Responsibility (CSR) on firm’s performance in Ghana. The objectives of the study are to examine some of the Corporate Social Responsibility act...
ABSTRACT The telecommunication industry in Ghana has undergone tremendous change over the years as a result of competition among the players. Telecommunication service providers are constantly influencing perception of customer, based on the country of origin in order to influence consumer choice. The study focused on the impact of Corporate Social Responsibility (CSR) on firm’s performance in Ghana. The objectives of the study are to examine some of the Corporate Social Responsibi...
ABSTRACT The study investigated customer satisfaction level towards self-service technology within the Ghanaian banking industry. Specifically, the aim of the study was to measure customers’ satisfaction level with Technology Based Self-Service, to establish the selfservice technology quality variable that had the most significant impact on the respondents’ satisfaction levels towards Technology Based Self-Service and finally to establish the challenges customers had with Technology Bas...
ABSTRACT The study seeks to find out how refuse management in the AASDA can improve through outsourcing to private companies. The researcher will reveal the current solid waste management practices of households in the study area so that the inappropriate practices adopted by the households could be corrected and mitigation measures would be undertaken in order to avoid a possible outbreak of disease and other related health concerns. This study, by its nature was a descriptive research tech...
ABSTRACT The general low academic performance in Senior High schools have been attributed to teachers’ inability to perform their functions well and head teachers’ lack of good leadership among others (Osei, 2006; Akyeampong, 2010; Oduro, Dachi & Fertig, 2008). The study sought to find out how leadership styles of Head teachers in Senior high schools in the Mfantseman municipality influence teacher performance. The instrument used was the questionnaire and responses were indicated on a f...
ABSTRACT Companies have noticed that the love for a brand is an important factor to maintain a good relationship with their consumers and improve profits. The concept of brand and its relationship with customer loyalty has been an issue of great concern in corporate management and marketing literature. In this regard, this study sought to investigate the effects of brand love on consumers’ purchasing behaviour using Vodafone Ghana Limited as a case study. The objectives of the study ...
ABSTRACT The study investigated the influence of branding on consumer purchasing decision of mobile network provider. Specifically, the objectives of the study were; to assess the effect of brand awareness on consumer purchasing decision of mobile network provider, to measure the relationship between brand image and consumer purchasing decision of a mobile network provider and lastly to ascertain how the perceived quality of a brand affect consumer purchasing decision of a mobile netwo...
ABSTRACT A lot of researches have been conducted to find out the causes of labour unrest in many organisations in Ghana. However, little has been explored in the area of Industrial and Commercial Workers’ Union in Ghana. It is for this purpose that the research was conducted to investigate the main causes of labour unrest among members of the Industrial and Commercial Workers Union. The descriptive survey designed was employed for the study. The multi-sampling procedures (simple random, p...
ABSTRACT Human Resource Management (HMR) Practices and their impacts on employees‟ performance have received enormous cover in literature. The main objective of the study was to examine the impact of these HRM practices on the performance of employees in the University of Education, Winneba in the College of Technology Education. The sample for the study was 75 employees consisting of junior staff, senior staff and senior members. Data for the study was collected through the administ...
ABSTRACT This study was conducted in the Cape-Coast metropolis to investigate the impact training has on job performance. A manufacturing business entity named Ameen Sangari Limited was chosen for the study. An appropriate research design (an interview guide) was used, thus workers were grouped based on their qualifications which allowed for observations and interviews with questions. It was found that generally the employees held the impression that their job performance has increased foll...
ABSTRACT The primary objective of the study was to investigate into employees’ participation in decision-making and it impact on productivity; using Sekyeredumase Rural Bank as a case study. Data for the study was obtained from management and employees of Sekyeredumase Rural Bank. A sample size of 60 respondents was used for the study. This sample was selected through the purposive sampling and simple random technique. Findings from the study suggest that the most important benefits of emp...
ABSTRACT Job rotation is a major concern to all organizations especially financial institutions. One way of training employees in the financial institutions is through the introduction of job rotation. Job rotation is a directive introduced by Bank of Ghana in 2008 to all financial institutions. The researcher in the view used Akuapem Rural Bank Limited as a case study to examine the impact of job rotation on employees’ performance. Based on the researcher’s objectives, questionnaires w...
ABSTRACT In this study, the effectiveness of the system of internal control of SIC Life Company Limited is assessed via the famed Internal Control – Integrated Framework by the Committee of Sponsoring Organizations (COSO) of the Treadway commission. Forty-one members of staff at the company’s head office in Accra are sampled for the study. Analyses of the responses to the questionnaire indicate that overall the internal control system of the SIC Life company is only marginally strong. Sk...