Optimizing BPM with Cloud Computing in Developing Economy

The impact of Cloud Computing on Business Process Management (BPM) cannot be over-emphasized. The increasing usage of cloud service solutions by organizations has introduced radical changes in the way enterprise applications are managed.

In a traditional BPM; organizations will have to deal with huge amount of investment in hardware and software; as well as the man-power that is required for the installation and maintenance of the systems. In a cloud based system, the service provider offers the use of software on a pay-per-use arrangement. This does not only ease the financial capital outlay, but also offers scalability to the users to make use of additional resources easily during the peak period. There has been a major concern of security of organization sensitive data on the adoption of cloud computing service; since the cloud solution is hosted outside the organization and the data are stored in the cloud.

This paper considers the level of ICT that organizations in developing economy have used to integrate their BPM. It examines the advantages of cloud computing service on the utilization of financial resources, human capital resources, service turnaround-time, data security and ecological business environment of organizations in developing economy. The paper further investigates the challenges and the motivation for the adoption of cloud computing service in BPM.

CONTENT PAGE

Acknowledgement________________________________________________ 4

 

Chapter One

1.0     Introduction_________________________________________________5

1.1     Problem Statement ___________________________________________5

1.2     Statement of Purpose _________________________________________6

1.3     Research Questions ___________________________________________7

1.4     Overview of Methodology _____________________________________ 7

1.5     Rationale and Significance _____________________________________ 8

1.6     Role of the Researcher _________________________________________9

 

Chapter Two ______________________________________Literature Review

2.0     Introduction ________________________________________________10

2.1     Business Value of Cloud Computing Technology __________________ 10

2.2     Security of Cloud Computing Technology ________________________14

2.3     Service Level Offering of Cloud Computing Technology_____________15

2.4     Environmental Impact of Cloud Computing Technology_____________17

2.5     Challenges _________________________________________________18

2.6     Conclusion _________________________________________________19

 

Chapter Three__________________________________________Methodology

3.0     Introduction ________________________________________________ 20

3.1     Rationale for Research Approach _______________________________ 21

3.2     Research Context ____________________________________________22

3.3     Research Sample and Data Source______________________________ _22

3.4     Data Collections Methods______________________________________23

3.4.1 Questionnaire ________________________________________ 23

3.4.2 Interviews __________________________________________ _23

3.4.3 Secondary Data _______________________________________23

3.5     Data Analysis Methods ________________________________________23

3.6     Issues with Trustworthiness_____________________________________24

3.7     Conclusion __________________________________________________24

 

 

Chapter Four___________________________Research Findings and Analysis

4.0     Introduction _______________________________________________ _26

4.1     Cloud Computing Service Adoption in Developing Economy__________26

4.2     ICT Integration, Security and Service Advantages of Optimizing BPM with   Cloud Service VS Traditional BPM ____________________________29 

4.3     Interview – Data Analysis______________________________________32

 

4.4     Environmental and Financial Effect of Acquiring and Maintaining Technology Infrastructure VS Cloud Technology Service____________34

 

Chapter Five ______________________________________Critical Discussion

5.0     Introduction ________________________________________________37

5.1     The Level of Business Integration with ICT in Developing Economy____37

5.2     The Benefits of Cloud Based Business Process Management ________38

5.3     Motivating Factors for Optimizing BPM with Cloud Service_________40

5.4     Challenges of Adopting Cloud Service______ ___________________40

 

Chapter Six __________________________Recommendation and Conclusion

6.0     Introduction ________________________________________________44

6.1     Recommendation ____________________________________________44

6.2     Contribution to Knowledge ____________________________________44

6.3     Future Works _______________________________________________45

6.4     Conclusion _________________________________________________45

 

References_______________________________________________________46