Organizational Culture and Employee Performance in Kalangala District Local Government

ABSTRACT Every organisation has its own specific way of doing things, developed norms and procedures over time, different atmosphere and feeling and this is the organisation culture. Organisation culture develops overtime to cope up with such dynamic changes and meet the varying demand of employee expectations and satisfaction which in turn influence the employee's performance. The study analyses the influence of organisation culture on employee's performance with a focus on Kalangala District Local Government (KDLG). It has offered recommendations on what can be done to achieve optimum performance while adopting the right culture. The study employed a descriptive research design with the target population comprising of a random sample of 127 members of staff from the organization at different levels. The data has been collected using questionnaires, interview guides and focus group discussions and analysed using a 5 point likert scale, to determine whether organisation culture really affects the employee's performance. The researcher has provided an introduction letter from the university as assurance that the information would be treated with maximum confidentiality, as reluctance to provide some personal information was an anticipated limitation of the study. Collected data was analysed using SPSS software and data represented in graphs, charts and tables for better understanding and interpretation. Since employee's performance is one of the important factors for competion in this global market, the purpose of this study is to explain the effect of the four elements of Organisation culture namely; organisation values, management styles and work processes to the employee's performance. The results of this study suggest that managers should focus on the factors that have a significant effect on employee performance, if they want to enhance their service delivery. The sophisticated and extensive nature of the research added value to the organization studies discipline by providing an important qualitative perception towards organizational culture and employee performance and initiated further discussions to create an effective framework between organizational culture and its impact on performance.

TABLE OF CONTENTS

DECLARATION .............................................................................................................................. i

APPROVAL .................................................................................................................................... ii

TABLE OF CONTENTS ............................................................................................................... iii

LIST OF TABLES ......................................................................................................................... vi

LIST OF FIGURES ....................................................................................................................... vii

ABSTRACT ................................................................................................................................. viii

CHAPTER ONE ............................................................................................................................ 1

INTRODUCTION ......................................................................................................................... 1

1.0 Introduction ............................................................................................................................... I

1.1 Historical perspective ................................................................................................................ I

1.1.2 Theoretical Perspective .......................................................................................................... 5

1.1.3 Conceptual perspective ........................................................................................................... 8

1.1.4 Contextual perspective ......................................................................................................... I 0

1.2 Statement of the Problem ........................................................................................................ 11

1.3 Purpose of the Study ................................................................................................................ 12

1.4 Research Objectives ................................................................................................................ 12

1.5 Hypotheses .............................................................................................................................. 12

1.6 Significance ............................................................................................................................. 12

1.7 Scope of the study ................................................................................................................... 13

1.7.1 Content Scope ....................................................................................................................... 13

1.7.2 Geographi cal Scope .............................................................................................................. 14

I .7.3Time scope ............................................................................................................................ 14

1.8 Definition ofTerms ................................................................................................................. 14

CHAPTER TW0 ......................................................................................................................... 15

REVIEW OF RELATED LITERATURE ................................................................................ 15

2.0 Introduction ............................................................................................................................. 15

2. 1 Organizational Culture ............................................................................................................ 15

2.2 Employee Performance . .......................................................................................................... I 8

2.3 Performance ............................................................................................................................. 20

2.4 Conceptual Frame Work .......................................................................................................... 24

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2.5 Service Quality ........................................................................................................................ 25

2.6 Organizational Culture and Employee performance ............................................................... 26

2.7 Organizational Culture and Service Quality ........................................................................... 27

2.8 Conclusion ............................................................................................................................... 29

2.9 Research Gaps ......................................................................................................................... 30

CHAPTER THREE .................................................................................................................... 31

METHODOLOGY ...................................................................................................................... 31

3.0 Introduction ............................................................................................................................. 31

3.1 Research Design ...................................................................................................................... 31

3.2 Population of the study ............................................................................................................ 31

3.3 Sample size determination ....................................................................................................... 32

3.4 Sampling Techniques .............................................................................................................. 32

3.5 Sources of data and Collection Instruments ............................................................................ 33

3.5. 1 Questionnaires ...................................................................................................................... 33

3.5.2 Interview Guide .................................................................................................................... 34

3.5.6 Discussion group .................................................................................................................. 35

3.6. Measurement of Research Variables ...................................................................................... 36

3.7. Quality control ........................................................................................................................ 36

3.8. Data Processing and Analysis ................................................................................................ 37

3.9. Ethical considerations ............................................................................................................. 37

3. 10. Study limitations ................................................................................................................... 38

3.1 1 Dissemination plan ............................................................................ ............ ........................ 38

CHAPTER FOUR ....................................................................................................................... 39

PRESENTATION OF FINDINGS OF THE STUDY .............................................................. 39

4.0 Introduction ............................................................................................................................. 39

4. 1 Demographic characteristics of respondents ........................................................................... 39

4.2 The findings on how organization culture impacts its employees' performance and

satisfaction ..................................................................................................................................... 41

4.2.2 KDLG supervisors trust employees to perform within their role without micro managing

them ............................................................................................................................................... 42

4.2.3 Finding on Responses on Employees performance goals at KDLG are clear and measurable

....................................................................................................................................................... 43

4.2.4 Organizational Culture's Impact on Performance Efficiency .............................................. .44

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4.3 The influence of organizational culture attributes on employees performance ..................... .46

4.4 Kalangala District values perfectionism, persistence and hard work ...................................... 46

4.4.1 Kalangala District values creativity and Quality over Quantity .......................................... .4 7

4.5 Solutions to the challenges of organizational culture and employee performance ................. 48

CHAPTER FIVE ......................................................................................................................... 50

CONCLUSIONS AND RECOMMENDATIONS .................................................................... 50

5. 1 Introduction ........................................................................................................................... .. 50

5.2 Discussion of study results ...................................................................................................... 50

5 .3 Conclusion ............................................................................................................................... 52

5.4 Recommendations ................................................................................................................... 53

RE FE REN CES ............................................................................................................................ 55

APPENDICES ............................................................................................................................. 59

APPENDIX I ................................................................................................................................. 59

TRANSMITTAL LETTER FOR THE RESPONDENTS ............................................................ 59

APPENDIX II ................................................................................................................................ 60

INTRODUCTION LETTER TO RESPONDENT ........................................................................ 60

APPENDIX III .............................................................................................................................. 6 1

DEMOGRAPHIC CHARACTERISTICS OF THE RESPONDENTS ........................................ 61

APPENDIX IV .............................................................................................................................. 62

QUESTIONNAIRE TO DETERMINE ........................................................................................ 62

ORGANIZATIONAL CULTURE ................................................................................................ 62

APPENDIX V ............................................................................................................................... 69

INTERVIEW GUIDE TO DETERMINE ..................................................................................... 69

ORGANIZATIONAL c ·uLTURE ................................................................................................ 69

APPENDIX VI ........................................... ................................................................................... 72

DISCUSSION GUIDE .................................................................................................................. 72

APPENDIX VII ............................................................................................................................. 73

SAMPLE SIZE DETERMINATION ............................................................................................ 73