Organizational Factors Affecting Information and Communication Technology (Ict) Systems in Academic Libraries: A Case Study of the University of Ghana, Balme Library.

ABSTRACT

The study investigated five major organizational factors namely: organizational structure, organizational culture, top management, human resource capabilities and the availability of physical ICT infrastructure, and their implications on the efficient utilization and development of ICT systems at the Balme Library of the University of Ghana, Legon. The aim of studying these organizational factors was to aid in the improvement of ICT to promote efficient delivery of information services in academic libraries in Ghana. Based on a cross-sectional survey methodology under the quantitative approach, data was collected from 70 selected library staff across sections of the University of Ghana, Balme Library whose line of duties involved the use of ICT. A census sampling technique was adopted for data collection. Statistical Package for the Social Sciences was used to analyze data that were collected via questionnaires, and complimented through observations. The major findings of the study were that, there was a mutual influence between the organizational culture and organizational structure of the Balme Library. Moreover, limited internet bandwidth, obsolete software and inadequate technical support were deemed infrastructural challenges facing the library. Similarly, the lack of comprehensive human resource development was considered a major hindrance, as most participants advocated for more training given their dynamic technological environment. In view of these challenges, the study proposes a more flexible organizational structure and an innovative culture to suit the dynamism of the academic library environment. The study further proposes increased financial investments in internet connectivity, software, and ICT technical support staff. Finally, the study advocates for further training of library staff to equip them with the relevant ICT skills.