Role Of Personality, Length Of Service And Gender As Determinants Of Conflict Resolution Style Amongst Workers

ABSTRACT

This study examined personality, length of service and gender as

determinants of conflict resolution style among workers. 174 participants

comprising of 79 males and 95 females from public service were randomly

selected by means of simple random sampling among the workers. Conflict

Resolution-Individual Protective Factors Index (1992) and Big Five Personality

Inventory (1990) were used to gather empirical data to test the hypotheses of

the study using multiple factorial design of 2x2x2 while Multiple Analysis of

Variance (MANOVA) were used as the appropriate statistics. The result

confirmed that extraverted personality types preferred cooperation conflict

resolution style to self-control conflict resolution style more than the

neuroticism personality group; while workers who have stayed 10yrs and

above preferred cooperation conflict resolution style to self-control conflict

resolution style more than those that have stayed below 5 years in length of

service. It is recommended that organizations adopt appropriate conflict

resolution style in accordance to workforce diversities such as individual differences, personality and length of service

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