Effect of Diversity Elements at Workplace: An Empirical Study

The objective of the research is to investigate diversity elements that are prominent at the

workplace and its impact on employee satisfaction towards diversity at workplace in Malaysian

hotel industry. There are several diversity variables that influence the employees’ satisfaction such

as gender, age, ethnicity and educational background. Therefore, the research tests relationships

between these four variables and the employee satisfaction which can affect employee turnover

rate in the hotel sector.

Tourism Malaysia’s aggressive promotional efforts and commitment from industry players have

contributed to the continuous growth of the country’s tourism industry. In 2015, Malaysia is

expected to see around 29.4 million tourists visiting the country and generating receipts up to 89

billion ringgit and resulting into increasing number of hotels. However, the employees’ turnover

rate in hotel industry is declining year by year. Thus, it becomes relevant to investigate related

issues, particularly, issues that affect the employees’ satisfaction. One of such issues is diversity at

workplace.

In this study, self-administered questionnaires have been distributed to collect data from 150

employees of various hotels in the Klang valley, Malaysia using convenience sampling. The data is

analyzed through SPSS and relationships between variables are tested by using Pearson

Correlation Analysis and Multiple Regression Analysis.

The findings show that gender and ethnicity has a significant impact on employees’ satisfaction

while age and education has no positive significance that affects employees’ satisfaction in hotel

industry.

Key Words: Diversity, Employee Satisfaction, Hotel industry, Malaysia

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