Technology And Performance Of Commercial Banks In Uganda; The Case Of Centenary Rurual Development Bank, Gulu Branch

ABSTRACT

This study involved examining information technology and performance of Centenary bank, the

case study of Gulu Branch. The objectives of the study were, to examine the extent to which

computer usage affects productivity of Centenary Bank in Gulu Municipality., to assess the

effect of ATM on the productivity of Centenary Bank in Gulu Municipality and to analyze how

training staffs affect productivity of Centenary Bank in Gulu Municipality.

A relevant review of related literature was carried out in line with stated objectives above. The

data were generated from scholarly journals, government publications, text books and internet

among other sources. Here comparisons to establish contrasts and similarities were derived

accordingly.

A cross-sectional case study research design was adopted as the main methods guide based upon

which questionnaire, interviews and documents review were used to help in data collection. The

study employed a sample of 65 participants picked from a population constituting staff,

customers of the bank as well as District officials.

Findings were obtained but the most salient ones included: that the bank’s ability in providing

timely services to its clients falls short of the expected standards. The research also found a big

gap in the expectation of customers in respect ofATM services.

Conclusion and recommendations were drawn basing on the gaps identified during the study

process. Recommendations are addressed to policy makers, the government and other stalceholders.

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