Tendering Process and Service Delivery in Public Sector Organizations: A Case Study of Mukono District Local Government

TABLE OF CONTENTS

DECLARATION ............................................................................................................................. i

APPROVAL ................................................................................................................................... ii

DEDICATION ............................................................................................................................... iii

ACKNOWLEDGEMENT ............................................................................................................. iv

TABLE OF CONTENTS ................................................................................................................ v

LIST OF FIGURES ....................................................................................................................... ix

LIST OF TABLES ........................................................................................................................... x

LIST OF ACRONYMS ................................................................................................................. xi

ABSTRACT ................................................................................................................................. xii

CHAPTER ONE .............................................................................................................................. I

INTRODUCTION ........................................................................................................................... !

1.0 Overview .................................................................................................................................... !

1.1 Background to the study ............................................................................................................ 1

Procurement Policy Objectives ........................................................................................................ 3

1.2 Statement of the Problem .......................................................................................................... .4

1.3 Purpose of the study ................................................................................................................... 6

1.4 Objectives of the study .............................................................................................................. 6

1.5 Research questions ..................................................................................................................... 6

1.6 Scope of the study ...................................................................................................................... 7

I. 7 Significance of the study ........................................................................................................... 7

CHAPTER TW0 ............................................................................................................................. 9

LITERATURE REVIEW ................................................................................................................ 9

2.0 Introduction ................................................................................................................................ 9

2.1 Literature survey ........................................................................................................................ 9

2.2 Literature review ...................................................................................................................... 1 0

2.7 Receipt and Opening ofbids .................................................................................................... l8

2.8 Evaluation of bids .................................................................................................................... 18

2.9 Review of Evaluation report .................................................................................................... 19

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2.11 Signing the contract ............................................................................................................... 20

2.12 Contract Management.. .......................................................................................................... 20

2.13 Contract Performance Evaluation .......................................................................................... 20

Services delivery ........................................................................................................................... .21

Quality of services delivery ........................................................................................................... 22

2.17.1 Indicators of Quality Service Delivery ............................................................................... 23

CHAPTER THREE ...................................................................................................................... .32

METHODOLOGY ....................................................................................................................... .32

3.0 Introduction ............................................................................................................................. .32

3 .I Research design ....................................................................................................................... 32

3.2 Study population ...................................................................................................................... 32

3.3 Sampling Techniques ............................................................................................................... 32

3.4 Sample Size ............................................................................................................................ .33

3.5 Data sources ............................................................................................................................. 34

3.6 Data collection methods ......................................................................................................... .35

3. 7 Data processing ....................................................................................................................... .35

l.8 Data analysis and compilation ................................................................................................. 35

1.9 Limitations to the study ........................................................................................................... 36

:HAPTER FOUR ......................................................................................................................... 37

'RESENTATION, DISCUSSION AND ANALYSIS OF FINDINGS ........................................ 37

·.0 Introduction ............................................................................................................................. .37

.I Response rate ........................................................................................................................... 3 7

.2 Background information ......................................................................................................... .38

.2.2 Age ofrespondents ......................................................................................................... .38

.2.3 Level of education attained ............................................................................................. 39

ource: Primary data ...................................................................................................................... 3 9

.2.4 Departments of the respondents ............................................................................................ 40

.4 Tendering process used ........................................................................................................... .41

.4.1 PDU designs tender documents ............................................................................................ 42

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4.4.2 Approval of tender documents and tendering method ......................................................... .43

4.4.3 Advertising of tender opportunities ..................................................................................... .43

4.4.4 Issue of tender documents ................................................................................................... .43

4.4.5 Nomination of evaluation committee (EC) .......................................................................... .43

4.4.6 Approval of evaluation committee (EC) .............................................................................. .44

4.4.7 Receipt of bids ..................................................................................................................... .44

4.4.8 Bid opening ........................................................................................................................... 44

4.4.9 Bid evaluation ...................................................................................................................... .44

4.4.1 0 Review of evaluation repOJi ............................................................................................... .45

4.4.11 Contract award ................................................................................................................... .45

4.4.12 Contract signing .................................................................................................................. 45

4.5.1 Organizational culture ......................................................................................................... .46

4.5.2 Inadequate resources ............................................................................................................ .46

4.5.3 Corruption ............................................................................................................................. 47

4.5.4 Level oftransparency ........................................................................................................... .47

4.5.5 Degree of competition ......................................................................................................... .48

4.5.6 Public support ...................................................................................................................... .48

4.5.7 Supplier performance evaluation ......................................................................................... .48

4.5.8 Independence of the procurement department ..................................................................... .48

4.5.9 Proper contract management ............................................................................................... .49

Bids are opened exactly on the day of opening ............................................................................. 50

Late bids are rejected ..................................................................................................................... 51

CHAPTER FIVE ........................................................................................................................... 54

SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS ........................ 54

5.0 Introduction .............................................................................................................................. 54

5.1.2 Tendering procedures and quality of service delivery .......................................................... 54

5.1.3 Factors affecting service delivery ......................................................................................... 54

5.2 Conclusion ............................................................................................................................... 55

5.3 Recommendations .................................................................................................................... 55

5.4 Suggested areas for further Research ....................................................................................... 57