THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHOLOGY (ICT) TO MODERN SECRETARIES (STUDY OF NIGERIAN-AMERICAN BANK LIMITED (NAMBL) AND WEMA BANK PLC).

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ABSTRACT

This research work has been carried out to determine the challenges of information and Communication Technology (ICT) to modernâ€™s secretaries.

This is with the basic aim of providing practical solution towards the re-engineering and sustenance of the secretarial profession. The re-training of secretaries, carrying out of visitation in form of excursion to those firms that assemble or reproduce these modern machines, proper funding of institutions and procurement of modern machines and equipment. Information and communication Technology (ICT) training and development strategies to secretarial staff in the organizations. Development of social and physical infrastructure within the government and organizations towards enhancing effective and efficient performance of the staff. However, the final recommendations are good proposals for any organization to adopt in order to make its secretaries more effective and efficient.

The research work present the issues, challenges and strategies in this regard with reference to some selected organizations in Port Harcourt, River State.

TABLE OF CONTENTS

Title page

Approval/Certification

Dedication

Acknowledgement

Table of contents

List of Tables

Abstract

CHAPTER ONE

1.0 INTRODUCTION/BACKGROUND TO THE STUDY

1.1 Statement of the problem

1.2 The objective/purpose of the study

1.3 Scope or Delimitation of the study

1.4 Research question

1.5 Hypothesis

1.6 Significance of the study

CHAPTER TWO

LITERATURE REVIEW

2.0 INTRODUCTION

2.1 Definition of the secretary

2.2 Secretaries before ITC

2.3 Challenges of information and communication technology to modern secretaries

2.4 The challenging functions of the secretary

2.5 Development of modern secretaries

2.6 Information and communication technology

CHAPTER THREE

RESEARCH METHODOLOGY

3.0 Introduction

3.1 Sources of Data collection

3.2 Population of the study

3.3 Sample and Sampling producer

3.4 Instrument for Data collection

3.5 Validation of the research Instrument

3.6 Reliability of the Research Instrument

3.7 Method Administration of the Research Instrument

3.8 Method of Data Analysis

CHAPTER FOUR

Data Presentation, Analysis, Interpretation and summary of Results/Findings.

4.0 Discussion of Results

4.1 Conclusions

4.2 Implication of the Result

4.3 Recommendations

4.4 Suggestion for further Research

4.5 Limitation of the study

REFERENCES

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THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHOLOGY (ICT) TO MODERN SECRETARIES (STUDY OF NIGERIAN-AMERICAN BANK LIMITED (NAMBL) AND WEMA BANK PLC).

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