The Role Of Alternative Dispute Resolution In Organizational Management (A Study Of Galvanizing Industries Ikeja)

ABSTRACT

The topic of this research is The Role Of Alternative Dispute Resolution In Organizational Management
(A Study Of Gulvanizing Industries Ikeja). The purpose of this study was
finding out how the employer- employee relationship influence for disputes, identifying
the reasons for disputes and drawbacks of disputes, studying how organizations
currently practice ADR methods included in the Industrial Disputes. The design
of this study is descriptive survey method and the study was conducted at Gulvanizing Industries Ikeja, which is
the case study of this research work. The instrument of data collection was
analyzed using the chi-square method. The researcher recommended the following
as her data findings that Organization should ensure that institutes are funded
adequately and also that, management should ensure effective communication
channel in order for resources to be put in their best use in other to avoid
breakdown of communication which can lead to conflict, The organization’s
management and other organization should employ the use of ADR in managing
conflicts because of it enormous advantages over other methods and also Since
organizational performance is a function of conflict management, its mechanism
in organization should be straighten more in order to further the improvement
in the organization’s performance.

 

 

 

 

 

TABLE OF CONTENTS

Title page                                                                                                                   i

Certification                                                                                                              ii

Dedication                                                                                                                 iii

Acknowledgement                                                                                                   iv

Abstract                                                                                                                     vi

Table of contents                                                                                                     vii

CHAPTER
ONE: INTRODUCTION

1.0       Background of the study                                                                             1

1.2       Statement of the Problem                                                                            3

1.3       Objectives of the Study                                                                               5

1.4       Research
Questions                                                                                     5

1.5       Research Hypothesis
                                                                                  6

1.6       Significance of the Study                                                                            6

1.7       Scope of the Study                                                                                       6

1.8       Definition of Terms                                                                                                 7

CHAPTER TWO: LITERATURE REVIEW

2.1       Conceptual
Framework                                                                               8

2.2       Empirical
Framework                                                                                  20

2.3       Theoretical
Framework                                                                               24

CHAPTER THREE: METHODOLOGY

3.1
      Research Design                                                                                           29

3.2
      The Population of the Study                                                                       29

3.3       Research
Instruments                                                                                  30

3.4
     Sample Design and
Determination of the Sample Size             
           30

3.5
      Validity of the Instrument                                                                          31

3.6
      Reliability of the Instrument                                                                      31

3.7
      Methods of Data Collection                                                                       32

3.8
      Method of Data Presentation and
Analysis                                             32

CHAPTER FOUR:

DATAPRESENTATION AND ANALYSIS

4.1       Data
Presentation and Analysis                                                                 34

4.2       Analysis
Based on Research Hypothesis                                                 41

CHAPTER FIVE:

SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1       Summary
                                                                                                      45

5.2       Conclusion                                                                                                    46

5.2       Recommendations                                                                                       47

*Bibliography
                                                                                             49

*Appendix                                                                                                    52