HOTEL HOUSEKEEPING MANAGEMENT

ABOUT THE TEXTBOOK  

Hotel Housekeeping is an activity of keeping the hotel clean, tidy, and up to the highest standard of conduct. This handout introduces you to the various concerns of Hotel Housekeeping such as meaning of housekeeping, important, and terms use in housekeeping etc. It also introduces you to housekeeping equipment and agents, guest supplies, Duties of housekeeper, tools used in housekeeping and laundry management. 

This textbook teaches basic terms and abbreviations used in hotel housekeeping. After going through this tutorial, you will find yourself at a moderate level of expertise of retail management basics from where you can take yourself to the next levels. If you have any questions about the textbook of the you can kindly contact OLEK CLEANING SERVICE.

Audience 

This book is prepared for the beginners to help them understand basics of Hotel Housekeeping. It will help all those readers who are keen on making a career in Hospitality management. 

TABLE OF CONTENTS

AUDIENCE _________________________________________i

PREREQUISITES____________________________________ ii

TABLE OF CONTENTS_______________________________ iii

CHAPTER 1

MEANING OF HOUSEKEEPING_________________________1

HOUSEKEEPING IN A HOTEL__________________________1

WHO IS A HOUSEKEEPER_____________________________1

FUNCTIONS OF HOUSEKEEPING IN A HOTEL___________1

TYPES OF ROOM IN A HOTEL_________________________2

TYPE OF SUITES_____________________________________3

HOUSEKEEPING SIZE________________________________3

HOUSEKEEPING STAFF DUTIES______________________4

STRUCTURE OF HOUSEKEEPING STAFF______________4

CATEGORIES OF STAFF IN HOUSKEEPING___________5-13

CHAPTER 2

QUALITIES OF HOUSEKEEPING STAFF_______________14

HOUSEKEEPING PRINCIPLES IN HOTEL______________15

HOW HOUSEKEEPING HANDLE A SITUATION_________16

HOUSEKEEPING SIZE_______________________________17

SCHEDULE IN HOUSEKEEPING______________________17

TOOLS USED IN HOUSEKEEPING____________________17

HOUSEKEEPING TABLE____________________________18

HOUSEKEEPING AREAS OF REPETITION________________19

CHAPTER 3

TERMS USED IN HOTEL HOUSEKEEPING________________20

ABBREVIATIONS USED IN HOUSEKEEPING______________21-24

HOW HOUSEKEEPING HANDLES SITUATION_____________25

CHAPTER 4

DUTIES/PROCEDURE OF A ROOM ATTENDANT IN A HOTEL_____26-30

CHAPTER 5

HOW TO CLEAN A TOILET_____________________________31-33

HOW TO CLEAN A REFRIGERATOR_____________________33

HOW TO CLEAN TRASH BIN___________________________34

CHAPTER 6

HOW TO CLEAN STAIRWAYS_________________________35

HOW TO CLEAN GLASS&MIRROR_____________________36-37

HOW TO CLEAN AIR-CONDITIONER___________________38-39

HOW TO CLEAN TO CHAIR OF ALL TYPE______________40-42

HOW TO CLEAN RUGS/CARPET_______________________40-43

CHAPTER 7

HOW TO KEEP TILES TO MAINTAIN ITS NATURAL APPEARANCE_43-45

REFERENCESS____________46-47