A STUDY OF THE CAUSES AND EFFECTS OF STRESS ON SECRETARY’S JOB PERFORMANCE IN BUSINESS ORGANIZATIONS IN ENUGU URBAN (A CASE STUDY OF EMENITE PLC ENUGU)

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ABSTRACT

The purpose of this work was to find out the effects of stress on the secretary’s job performance.

A questionnaire was drawn up with which data were collected. This was supplemented by observations. The respondents were in selected organizations in Enugu Urban. In all 61 questionnaires were distributed for the study.

From the data collected and analyzed, it was discovered that secretaries face a lot of stressing situations in the course of doing their jobs but that some were more painful in their effects than others. The three most significant stressors identified were lack of adequate equipment and sufficient working materials and equipment, strenuous human relations in the work place and the lack of necessary qualifications.

Recommendations were however made that adequate training of the secretary physically and mentally should be proved among others.

TABLE OF CONTENTS

Title Pageii

Approval Pageiii

Dedicationiv

Acknowledgementv

Abstractvi

Table of contentvii

CHAPTER ONE

Introduction1

1.1Background of the study1

1.2Statement of the Problem3

1.3Purpose of the Study4

1.4Significance of the Study4

1.5Scope/Limitations of Study5

1.6Research Questions7

1.7Definition of Terms7

CHAPTER TWO

Review of Literature8

2.1The Concept of Stress8

2.2Types of Stress12

2.3Causes of Stress16

2.4Effects of Stress in Achievement of Organizational Goal20

2.5Measure to Curb Stress on the Job22

2.6Summary of Review of Literature24

CHAPTER THREE

Research methodology and design 25

3.1Area of the Study25

3.2Population of the Study25

3.3Sample26

3.4Sources of Data Collection26

3.5Research Instrument27

3.6Validity of the Instrument Used28

3.7Administration and Collection of Questionnaires28

3.8Method of Data Analysis29

CHAPTER FOUR

4.1Analysis and Interpretation of Data30

4.2Findings 37

CHAPTER FIVE

5.1Introduction39

5.2Summary of Findings39

5.3Conclusion40

5.4Recommendation42

Reference45

Appendix47

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A STUDY OF THE CAUSES AND EFFECTS OF STRESS ON SECRETARY’S JOB PERFORMANCE IN BUSINESS ORGANIZATIONS IN ENUGU URBAN (A CASE STUDY OF EMENITE PLC ENUGU)

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