ABSENTEEISM AND EMPLOYEE PERFORMANCE: A CASE STUDY OF EW ASO NGIRO SOUTH DEVELOPMENT AUTHORITY,NAROK,Kenya

TABLE OF CONTENTS

DECLARATION ............................................... i

APPROVAL ............................................................................. ii

DEDICATION ...................................................... iii

ACKNOWLEDGEMENTS ............................................................................................. iv

TABLE OF CONTENTS ............................................ v

LIST OF TABLES ........................................................ viii

ABSTRACT......................................... ix

CHAPTER ONE .................................................. !

INTRODUCTION .................................................... 1

1.1 Background ofthe study ...................... .......................... I

1.2 Statement of the problem ...... .................................... ...... I

1.3 Purpose of the study ................................. .................. 2

1.4 Objectives of the study .................... .................................... 3

To examine the relationship between absenteeism and employee performance .............. ... 3

I .5 Research Questions ............... ............................. 3

I .6 Scope of the study ........................... .................................. 3

1.7 Significance ofthe study ............................... 4

CHAPTER TWO ............................................................. S

LJTERATURE REVIEW .................................................... 5

2.0 Introduction .. .................................... .......................... 5

2.1 Conceptual framework ....... .............. .................................... 5

2.2 Definition of concepts .................................... .. 6

2.3 Causes of absenteeism . ............... ................. ....... ................. 6

2.4 Mechanisms to curb or reduce absenteeism ..................... 9

2.5 Relationship between absenteeism and employee performance ............. .................... 11

CHAPTER THREE ................................................... 13

METHODOLOGY ................................................... 13

3.0 Introduction ... ......... .... ....... ....... ....... .............. ........... 13

3 .1 Research Design ....................... ........... ............... ........ ..... ................................ ......... ... 13

v

3.2 Study population ....... ................................................ .......................... ........ ........ ......... 13

3.3 Sample size .............................................. .. ......................................................... ......... 13

3.4 Data sources ...................................... .................................. ........... .. .... .. .. .... ................ 14

3.5 Selection Techniques .............. ....... ...... ........ .............. .................................................. 14

3.6 Data Collection Methods ........... .................... .............................................................. 14

3 .6.1 Questionnaires ....................... ................................................................................... 14

3.6.2 Interviews ... ...................................................... .......... .............................................. 14

3.7 Data analysis ........................................................ .. ........ .............................................. 15

CHAPTER FOUR ........................................................................................................... 16

DATA PRESENTATION, ANALYSIS AND INTERPRETATION OF THE

RESULTS ......................................................................................................................... 16

4.0 Introduction ... ........................................ ......................... ......................... .............. ...... 16

4.1 Causes of absenteeism at Ewaso Ngiro South Development Authority .................... .. 16

4.2 Mechanisms to reduce absenteeism at the work place .................................. .............. 17

4.3 How workplace absenteeism affects employee performance ...................................... 18

4.4 How employees are motivated to attend work .................. ........................ .................. 18

4.5 How employees report their absence in advance ....... ..... ......................................... ... 19

4.6 Signing work attendance register in ensuring regular attendance of employees at work

.... ...................................................................................................................... ............... .. 20

CHAPTER FIVE ............................................................................................................. 21

SUMMARY, DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS ...... 21

5.0 Introduction ........................................................... .. ...... ................... ............. .............. 21

5.1 Sun1mary of findings ................................ ....... ...................................... ...... ........... ..... 21

5.2 Conclusions ......................................... ............... .............. ........................ .. ........ ......... 22

5.3 Recom1nendation ................................................. ....... .............. .............. ..................... 23

5.4 Areas for further research .................................... ....... .. ............ .. ................................ . 23

REFERENCES ................................................................................................................ 25

APPENDIX 1: QUESTIONARES FOR EMPLOYEES .............................................. 26

ABSTRACT This research report is about absenteeism and employee performance in Ewaso Ngiro

south development authority. It was carried out Narok district in Kenya. The objectives

of this study were;

To find out the causes of employee absenteeism in Ewaso Ngiro south development

authority. To establish a mechanism to curb or reduce absenteeism at the workplace and

improve employee performance. To examine the relationship between absenteeism and

employee performance.

The purpose of the study was out examine the contribution of workplace absenteeism on

employee performance.

The ·study was descriptive; it employed both qualitative and quantitative methods of

research. The study used both structured and unstructured questionnaire which targeted

all citizens since they were relevant in providing the best information needed.

Different methods of data collection were employed which includes interviews,

questionnaires. The study population comprised of 100 employees out of which 80 were

selected and the sample included both the management and some members of staff.

The researcher found out that occupational stress to a greater extent contributed to

absenteeism among other causes. It was also found out that acknowledging regularity and

punctuality and rewarding accordingly was the best way to reduce absenteeism at Ewaso

Ngiro South Development Authority. The researcher also found out that there is a

relationship between absenteeism and employee performance. Ewaso Ngiro South Development Authority should revise thei