AN APPRAISAL OF THE ROLES AND POSITION OF CONFIDENTIAL SECRETARIES IN THE CIVIL SERVICE OF ANAMBRA STATE PROBLEMS AND STRATEGIES FOR IMPROVEMENT

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INTRODUCTION

An office cannot effectively function without a secretary. A secretary is very important in every organization. Secretary is the pillar of every organization. The objectives of an organization can hardly be achieved if a secretary is not employed. The success or failure of any organization depends on the secretary. The impression the secretary creates influence the attitude of the public towards the organization. Every secretary must be able to handle office equipment such as typewriter, converting hand written materials into printed forms mail room equipment, dispatch and receive of mails telephone instrument for communication purposes and the computer, a powerful equipment which renders itself to various uses.

TABLE OF CONTENTS

Title - --------i

Approval --------ii

Dedication --------iii

Acknowledgements ------iv

Table of contents -------vi

CHAPTER ONE

Introduction-------1

CHAPTER TWO

Review of the Literature -----6

Cadre of confidential secretaries attached to office in the civil service -----7

Change in Nomenclature of secretaries as implemented by presidential task ---8

Entry qualification into the confidential secretaries position in the Anambra State Civil services-16

Problems of secretaries and strategies for Improvement----18

Classification of confidential secretaries in the

civil service of Anambra State---32

Summary of the literature -----34

CHAPTER THREE

Summary, Conclusion and Recommendations

Summary --------37

Conclusion --------38

Recommendations ------39

References --------42

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AN APPRAISAL OF THE ROLES AND POSITION OF CONFIDENTIAL SECRETARIES IN THE CIVIL SERVICE OF ANAMBRA STATE PROBLEMS AND STRATEGIES FOR IMPROVEMENT

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