An Assessment of a New Technology on the Productivity of a Business Organization in Uganda. The Case Study of Stanbic Bank Gulu Branch

Abstract

This section highlights the background, statement of the problem, purpose, objectives of the study, resear.ch questions, scope, significance, limitation of the ste~dy and the conceptuAl framework. 1.1 Back ground to the study. The Banking sector in Uganda has experienced a rapid transformation. Just about a decade back, this sector was limited to the nationalized and co-operative banks. Then came the multi-national banks, but these were confined to serving an elite few. "Banks are increasingly facing sliding margins and fierce competition. Its imperative to increase volumes and reduce operational costs"- K. P. Pandmakumac, (2010). One could regard the past as the 'medieval ages' in the banking industry, wherein every branch of the same bank acted as an independent information silo, and multi-channel banking (ATMs, Net banking, tele-banking, etc) was almost non-existent. Banks are looking at newer ways to make a customer's banking experience more convenient, efficient, and effective. They are using new technology tools and techniques to identify customer needs and are offering tailor-made products to match them. Centralized operations and process automation using core banking applications and IT-based networks improve efficiency and productivity levels tremendously. Core banking applications help a bank to shift from 'branch banking' to 'bank banking.'