An Assessment of Performance Management System: A Case Study of Electricity Company of Ghana-Western Region

Abstract

The implementation of performance management system within organizations is vital for the success of any business. This enables the individual objectives of the employees’ in the organization to be aligned with the overall corporate objectives. The performance management cycle is not complete without going through objective setting or performance standards, monitoring progress, methods to measure and evaluate performance based on those standards, tools to improve performance, and the feedback process. This descriptive correlational quantitative study sought to establish the relationship between performance management system and organizational profits, and the relationship between employee performance and customer satisfaction. In addition, the employee attitudes towards work improved with the implementation of the system. The study found significant relationship between performance management system and organizational profits and established there is a significant relationship between employee performance and customer satisfaction. 

Table of Contents

   Abstract 

List of Figures 

List of Tables 

List of Abbreviations

List of Appendices

Dedication

Chapter 1: Overview

Problem Statement 

Purpose of Research 

Significance of the Study 

Research Design 

Research Questions and Hypotheses 

Assumptions and Limitations 

Operational Definitions 

Summary 

Chapter 2: Literature Review 

Theoretical Orientation for the Dissertation 

Review of Literature 

Synthesis of Research 

Summary

Chapter 3: Methodology 

                 Research Design 

                 Research Questions and Hypotheses 

                 Population and Sampling Strategy 

                 Research Instruments

                 Data Collection Procedures

                 Data Analyses 

                 Summary 

Chapter 4: Analysis and Presentation of Results

                 Demographic Statistics

    Details of Analysis and Results 

                 Summary of Results 

Chapter 5: Conclusions and Recommendations 

Summary of Results

Discussion of Results 

Conclusions and Practical Recommendations

Recommendations for Further Research 

References 

Appendices