An Investigation of Performance and Motivational Challenges Affecting Service Delivery in the Ministry of Health and Social Services in Namibia

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ABSTRACT

This study investigates the performance and motivational challenges affecting the service

delivery in the Ministry of Health and Social Services (MoHSS) in Namibia.

A questionnaire was designed to collect primary data on factor affecting services delivery in the

MoHSS. Literature was done on best practices that motivate employees to increase

organisational performance.

The overall results reveal different factors that affect performance and motivation of employees

in the Ministry of Health and Social Services. Identified factors affecting performance and

motivation of employees in the MoHSS include Organisational Culture, Leadership Style, Staff

Adequacy, Reward System, Mismatch of Qualifications and Positions, Poor Budget Control and

Lack of Skills in Contract Management.

The research recommends interventions to address the identified factors that affect service

delivery in the ministry and suggests that more research should be conducted from the clients

point of view.Furthermore research can be conducted on the operational staff of the Ministry in

different regions.

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