ABSTRACT
Emergency Plan and Response Management is one of the most important determinants which affect global competitiveness of the aviation industry. The study examined Nigerian airlines’ emergency planning and response management services, including seven dimensions of services defined by Gronroos t-test model with 95 percent confidence. Satisfaction of airlines customers was measured and we observed that passengers were not satisfied within 7 Dimensions of Gronroos service quality Model in three airlines namely Aero, Arik and Dana airlines. But in all the attributes for Air Nigeria we saw satisfaction of passengers and other airline workers. This was closely followed by Aero and Arik airlines which exhibited close satisfaction in the number of ERP and management service attributes (23 out of 31 attributes accessed). Dana airline was worse off with only 2 out of 31 attributes showing some considerable level of satisfaction by respondents. In conclusion, managers of Nigerian airlines should identify passengers’ attitude and opinions about their provided emergency planning and response management services and in result they can create modifications and strengthen their weak points to increase satisfaction level among their consumers.
Chigozie, A (2021). Assessment of Emergency Response Plan and Management Strategies in Nigeria Airlines. Afribary. Retrieved from https://afribary.com/works/assessment-of-emergency-response-plan-and-management-strategies-in-nigeria-airlines
Chigozie, Amaechi "Assessment of Emergency Response Plan and Management Strategies in Nigeria Airlines" Afribary. Afribary, 22 Feb. 2021, https://afribary.com/works/assessment-of-emergency-response-plan-and-management-strategies-in-nigeria-airlines. Accessed 05 Nov. 2024.
Chigozie, Amaechi . "Assessment of Emergency Response Plan and Management Strategies in Nigeria Airlines". Afribary, Afribary, 22 Feb. 2021. Web. 05 Nov. 2024. < https://afribary.com/works/assessment-of-emergency-response-plan-and-management-strategies-in-nigeria-airlines >.
Chigozie, Amaechi . "Assessment of Emergency Response Plan and Management Strategies in Nigeria Airlines" Afribary (2021). Accessed November 05, 2024. https://afribary.com/works/assessment-of-emergency-response-plan-and-management-strategies-in-nigeria-airlines