Hospital Management Style and Employees Retention in Kibogora Hospital Western Province Rwanda

ABSTRACT This study established the relationship between hospital management styles and level of employee retention in Kibogora Hospital, Rwanda. To achieve the purpose, the study determined the profile of respondents; effectiveness of hospital management style; level of employee retention; and established relationship between hospital management styles and level of employee retention as specific objectives. The study design used was descriptive correlation and the research population was 221. Through sloven’s formula, a sample size of 182 respondents was established. Simple random sampling technique was used to sample respondents. Self-administered questionnaires were used as research instruments. The validity and reliability of instruments were determined through Content Validity Index and pre-testing. Ethical considerations of research were also followed in the study and data was analyzed through frequency, percentages, means, correlation and regression matrix. The findings indicate that management styles at Kibogora hospital was effective at the mean of 2.53; the level of employee retention at Kibogora Hospital was also found to be high at the mean of 2.54; and the relationship between effectiveness of hospital management styles and level of employee retention in Kibogora hospital was found to be positively significant at R. value of .0983; R. Square value of 0.967; the Mean Square of 102.269; F. Ratio of 5.203E3; Beta value of 0.983 and significant value of 0.00. The study concluded that effectiveness in hospital management styles is positively significant related to level of employee retention. It was recommended that different stakeholders such as government, NGOs and other interested partners should support hospital management team through training such that best practices of management can be in place so as to promote employee retention in the hospital.

TABLE OF CONTENTS

DECLARATION A

DECLARATION B ii

DEDICATION iii

ACKNOWLEDGEMENT iv

LIST OF ACRONYMS AND ABBREVIATION v

TABLE OF CONTENTS vi

LIST OF TABLES ix

ABSTRACT x

CHAPTER ONE THE PROBLEM AND ITS SCOPE 1

Background of the Study 1

Statement of the Problem 2

Purpose of the study 2

General objective 3

Specifics objectives 3

Research questions 3

Hypothesis 3

Significance of the study 5

Operational Definition of Key Terms 6

CHAPTER TWO REVIEW OF RELATED LITERATURE 7

Concepts, Ideas, Opinions from Authors/Experts 7

Related studies 23

vi

CHAPTER THREE METHODOLOGY 28

Research Design 28

Research Population 28

Sample Size 28

Sampling Procedure 29

Research Instrument 29

Validity and Reliability of Instruments 29

Data Gathering Procedures 30

Data Analysis 31

Ethical Considerations 32

Limitations of the Study 32

CHAPTER FOUR PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA 33

CHAPTER FIVE SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

43

Summary of Findings 43

Conclusions 44

Recommendations 45

Areas for Further Studies 46

REFERENCES 47

APPENDICES 50

APPENDIX I A: TRANSMITTAL LETTER 50

APPENDIX I B: AUTHORISATION LETTER 50

APPENDIX II: CLEARANCE FROM ETHICS COMMITTEE 52

APPENDIX III: INFORMED CONSENT 53