IMPACT OF COMPUTER ON THE PERFORMANCE OF OFFICE PROFESSIONALS IN SELECTED ORGANISATION IN KADUNA METROPOLIS

ABSTRACT

This


research work investigates the impact of computer on the performance of office


professionals in selected organisation in Kaduna Metropolis. The study covered


two ministries, one bank and one college namely; Ministry of Budget and


Economic Planning, Ministry of Information, First Bank Nigeria and Police


College respectively. The nature of office professionals` work has changed


drastically with more professional managers keying in their own correspondences


and more files being stored electrically. As the reliance on technology


continues to expand in offices, the roles of office professionals have greatly


evolved. Four research questions were developed to guide the study. Data was


collected using a sample size of three hundred and four two (342) respondents.


Questionnaires were administered and data analysed using mean score method. The


findings of the study revealed that knowledge on use of computer and


availability contributed positively to productivity of both office


professionals and the organisations. Conclusions were drawn and recommendations


made based on the finding.

 

 

 

 

 

 

 

 

TABLE OF CONTENT

Title page                                                              


                                  i

Declaration                                                            


                                 ii

Approval                                                                


                                iii

Dedication                                                                                               


iv

Acknowledgement                                                                                   


v

Abstract                                                                                                   vii

Table of content                                                                                      


viii  

CHAPTER ONE

INTRODUCTION

1.1           


Background of the Study                                                               1

1.2           


Statement of the Problem                                                              


4

1.3           


Purpose of the Study                                                                     


5

1.4           


Research Questions                                                                       


6

1.5           


Significance of the Study                                                               


6

1.6           


Scope of the Study                                                                        


7

1.7           


Definition of Terms                                                                       


8

 

 

 

CHAPTER


TWO

LITERATURE


REVIEW

2.1     Definition


of Computer                                                                  9

 2.2    Modern


Office Administration                                                       19

 2.3    Utilization of Modern Office


Technology                                            23

  2.4   Summary of Review of Related Literature                                     29

CHAPTER THREE

METHODOLOGY

3.1     Research Design                                                                            


32

3.2     Area of the Study                                                                          


32

3.3     Population of the


Study                                                                 32

3.4     Sample Size and


Sampling Techniques                                          33

3.5     Method


of Data Collection                                                                  


34

3.6     Validation of the Instrument                                                         


35

3.7     Administration of the


Instrument                                                  


35

3.8     Data Analysis


Techniques                                                                    36

 

CHAPTER FOUR

DATA ANALYSIS AND INTERPRETATION

4.1     Introduction                                                                                  


38

4.2     Data


Analysis                                                                               


38  

4.3     Discussion


of Finding                                                                  


 45

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

5.1     Summary                                                                                     


 47

5.2     Conclusion                                                                                   


48

5.3     Recommendation                                                                           49

Reference                                                                                                      52