IMPROVING EMPLOYEE PERFORMANCE AND MORALE THROUGH EFFECTIVE COMMUNICATION (A CASE STUDY OF ENUGU STATE WATER CORPORATION)

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ABSTRACT

The major purpose of this study was to determine if the nature of communication Enugu State Water Cooperation had a significant Influence on the workers morale and work performance.

It was also aimed at assessing the quality of communication within Enugu State water cooperation (ENSWC). Identifying the major channels / media of major barriers to effective communication.

The sample for the study include 100 respondents randomly selected from the three Directorates of the corporation. Data were collected by means of the communication within the organization.

The data were analyzed using percentages and correctional analysis. The following finding were obtained from the duty.

1.The major channels of communication were formal, informal channels like the grapevine were rarely utilized.

2.The major media of communication were verbal and written. Verbal medium was accredited to be good and properly utilized, downward and upward communication appeared not to be good and properly utilized. Written media which include memos and letter were satisfactory but indicated that some improvement needed be made.

The major barriers to communication were found to be time pressure, sender, source credibility, information filtering and information overload.

TABLE OF CONTENT

Title page

Approval Page

Dedication

Abstract

Acknowledgment

CHAPTER ONE:

Introduction

1.1 Background of the study01.2Problems Association

1.2 Problems Associated with the subject matter.

1.3 Problems the study will be connected with

1.4 The importance of studying the area.

1.5 Chapter Reference

CHAPTER TWO

2.1 Literature Review

2.2 The origin of the subject area

2.3 School of thought within the subject area

2.4 Different method of studying the problem

2.5 Summary

2.6 Reference

CHAPTER THREE

3.0 Conclusion

3.1 Data Presentation

3.2 Analysis of the data

3.3 Recommendation

3.4 Conclusion

3.5 Reference

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IMPROVING EMPLOYEE PERFORMANCE AND MORALE THROUGH EFFECTIVE COMMUNICATION (A CASE STUDY OF ENUGU STATE WATER CORPORATION)

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