Investigating the Use of Employee Training and Development to Increase Organizational Resilience Against Economic Crisis. A Case Study of Ura Kampala Branch.

TABLE OFCONTENTS

DECLARATION ...................................................................................................................................... i

APPROVAL ............................................................................................................................................. ii

DEDICATION ........................................................................................................................................ iii

ACKNOWLEDGEMENT ....................................................................................................................... iv

TABLE OF CONTENTS ....................................................................................................................... v

LIST OF TABLES ................................................................................................................................ viii

LIST OF FIGURES ................................................................................................................................. ix

ABSTRACT ............................................................................................................................................. x

CHAPTER ONE .......................................................................................................................... 1

INTRODUCTION ........................................................................................................................ 1

1.0 Introduction ........................................................................................................................................ 1

1.1 Background of the study ..................................................................................................................... 1

1.2 Problems statement: ........................................................................................................................... 3

1.3. Objectives of the Study ................................................................................................................ 3

1.3.1 Main O1:!jective ......................................................................................................................... 3

1.5 Scope of the Study ....................................................................................................................... 4

1.5.1 Geographical Scope .................................................................................................................. 4

1.5.2 Subject Scope ........................................................................................................................... 4

1.5.3 Time Scope ............................................................................................................................... 4

1.6 Significance of the Study ............................................................................................................. 4

I. 7 Definition on key terms ...................................................................................................................... 5

CHAPTER TWO ......................................................................................................................... 6

LITERATURE REVIEW ............................................................................................................. 6

. 2.0 Introduction ........................................................................................................................................ 6

2.1 Employee Development. .................................................................................................................... 6

2.2 Employees training programs include the following: ......................................................................... 7

2.3 The uses of employee training and development towards organizational resilience against

economic crisis ......................................................................................................................................... 8

2.4.0 Organizational Resilience .............................................................................................................. 11

V

2.4.1 Measures of Organizational Resilience ......................................................................................... 13

2.5 Relationship between training and development and organization resilience against economic

crisis ....................................................................................................................................................... 17

CHAPTER THREE. ................................................................................................................... 20

METHODOLOGY ..................................................................................................................... 20

3.0 Introduction ...................................................................................................................................... 20

3.2 Research Design ......................................................................................................................... 20

3.3 Area of Study .............................................................................................................................. 20

3 .4 Study Population ........................................................................................................................ 20

3.5 Sampling Procedure ................................................................................................................... 20

3.2.3 Sample size .................................................................................................................................... 21

3.6 Data Collection Methods ............................................................................................................ 21

3. 7 Data Analysis ............................................................................................................................. 22

3.8 Procedure in Data Collection/ Ethical Considerations .............................................................. 23

3.9 Limitations of the Study ............................................................................................................. 23

CHAPTER FOUR ...................................................................................................................... 24

PRESENTATION, INTERPRETATION AND ANALYSIS OF FINDINGS .............................. 24

4.0 Introduction ................................................................................................................................ 24

4. I Demographic characteristics of both management and employee respondents ............................... 24

4.1.4. Length of operation in the Organization ...................................................................................... 29

4.1.5 Marital status .......................................................................................................................... 30

4.2 Uses of employee training and development on organization resilience against economic crisis ... 32

4.2. l Whether there are some uses of employee training and development on organization resilience

against economic crisis ........................................................................................................................... 32

4.1.3 Employee training and development has got use on organization resilience against economic

crisis in URA Kampala Branch .............................................................................................................. 33

4.2 Types of training and development provided at URA ...................................................................... 34

4.4 Relationships between training and development and organizational resilience against economic

crisis ....................................................................................................................................................... 37

4.4.2 Ways in which employee training and development relates with organizational resilience against

economic crisis ....................................................................................................................................... 38

vi

CHAJ>l'ER FIVE ........................................................................................................................ 40

DISCUSSION, SUMMARY, CONCLUSION, RECOMMENDATIONS AND SUGGESTIONS40

5.0 Introduction ............................................................................................................................ 40

5. l Discussion of findings ...................................................................................................................... 40

5. l. l Uses of employee training and development on organization resilience against economic crisis.40

5. l .2 Types of training and development provided in URA. ................................................................. 40

5. l .4 Relationship between employee training and development and organizational resilience against

economic crisis ....................................................................................................................................... 41

5.2 Summary of the findings .................................................................................................................. 41

5 .3 Recommendation ............................................................................................................................ 42

5.4 Conclusion ........................................................................................................................................ 42

5.5 Areas of further research ............................................................................................................ 43

Reference ................................................................................................................................................ 44

APPENDIX I: QUESTIONNARE ......................................................................................................... 46

APPENDIX. 2 ........................................................................................................................................ 57

BUDGET ................................................................................................................................................ 57