EXECUTIVE SUMMARY
Currently, organisations have benefited enormously the positive influence of new information systems (IS). Focus of this analysis is on a broad variety of information systems that a contemporary organisation such as Korean Airline uses (BPM, MIS, ERP, and CRM). The purpose is to identify different information systems, also offer an in-depth analysis of systems to ascertain the means, scrutinise the ends, and exploring the possible techniques of achieving thiswithin a business. How implementations of these information systems (IS) were successful,others unsuccessful as a result of for example, lack of understanding in implementing a specific systems, or resistance by users. The investigation is focused on Korean Airline, recognise the functional IS used and how successful it has helped the organisation in terms of managerial decision making. Furthermore, analyse how it has helped management-customer relationship, as the core objective of any airline is focus customer satisfaction through better decision making and strategic planning.
Table of Contents
Executive summary………………………………….……………………………………………………………….2
List of Abbreviation………..………………………………………………………………………………………………………………….......3
Introduction 1:0 4
Company Background 1:1 4
Literature review 2 5
Management Information System 2.1 5
Means-Ways-Ends 3:0…………………………………………………………………………………………………………………………5
Means: “Sky Pass” 3:1….………………………………………………………………………………………………………………………...5
YMS 3:2……..……………………………………………………………………………………………………………………………………………6
CRS 3:3..………………………………………………………………………………………………………………………………………………….6
CRM 3:4…………………………………………………………………………………………………………………………………………………..7
ERP 3:5…………………………………………………………………………………………………………………………………………………….7
Methods: Critical Analysis of IS within Korean Air 4:0 ……………………………………………………………………8-11
Conclusion 5:0 ………………………………………………………………………………………………………………………………………11
References ………………………………………………………………………………………………………………………………………12-13
Obi, A. (2018). Management Information System: A critical analysis of information systems within ‘Korean Air’ and its potential impact on management decision making.. Afribary. Retrieved from https://afribary.com/works/management-information-system-a-critical-analysis-of-information-systems-within-korean-air-and-its-potential-impact-on-management-decision-making
Obi, Awele "Management Information System: A critical analysis of information systems within ‘Korean Air’ and its potential impact on management decision making." Afribary. Afribary, 04 Jul. 2018, https://afribary.com/works/management-information-system-a-critical-analysis-of-information-systems-within-korean-air-and-its-potential-impact-on-management-decision-making. Accessed 05 Nov. 2024.
Obi, Awele . "Management Information System: A critical analysis of information systems within ‘Korean Air’ and its potential impact on management decision making.". Afribary, Afribary, 04 Jul. 2018. Web. 05 Nov. 2024. < https://afribary.com/works/management-information-system-a-critical-analysis-of-information-systems-within-korean-air-and-its-potential-impact-on-management-decision-making >.
Obi, Awele . "Management Information System: A critical analysis of information systems within ‘Korean Air’ and its potential impact on management decision making." Afribary (2018). Accessed November 05, 2024. https://afribary.com/works/management-information-system-a-critical-analysis-of-information-systems-within-korean-air-and-its-potential-impact-on-management-decision-making