Perception Of Beneficiaries On Health Insurance Services Offered By Nhif: A Case Of Higher Learning Institutions Staff In Dodoma

ABSTRACT

This study focused on assessing the perception of beneficiaries on health insurance

services offered by National Health Insurance Fund with specific focus to examine

the beneficiaries’ awareness on health insurance scheme following the introduction

of NHIF, to Explore the NHIF beneficiaries’ perceptions on the accessibility and

quality of health services between patients with health insurance cover and those

without and to determine the challenge from beneficiaries’ perspective facing NHIF

towards accessible and quality delivery of health services. Literature Review related

to the study topic was carried out whereby conceptual framework and theoretical

framework that guided the study was informed by the relationship between variables.

The study employed cross sectional research design whereby sample size 68

respondents utilized. Probability and non probability sampling employed to get the

targeted sample. Data collected by using social survey and Interview method of data

collection whereas questionnaire and interview guide tools for data collection

employed. Data analysis employed both qualitative and quantitative methods with

the help of SPSS Version 21.

Research findings indicate that well addressed of emerged challenges by both NHIF

management and Government may generate highly improved delivery quality of

Health services. The study, therefore, recommends for the need to review health

policy so as to make CHF to be compulsory to every citizen who is in informal sector

so that to reach Universal coverage before the year 2020.

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