Introduction This chapter provides an overview of the thesis. The chapter begin with a discussion that presents an overview of the relevance of service quality in the hotel industry. It also discusses the research problem, the objectives of the study, as well as the questions the study seeks to answer. The relevant theoretical areas that inform the study are also briefly discussed. The significance of the study and the research gaps are identified and discussed. Finally, the chapter outlines and discusses the structure of the study.
BRAIMAH, M (2021). SERVICE QUALITY IN SMALL HOTELS IN GHANA: A COMPREHENSIVE FRAMEWORK. Afribary. Retrieved from https://afribary.com/works/service-quality-in-small-hotels-in-ghana-a-comprehensive-framework
BRAIMAH, MAHAMA "SERVICE QUALITY IN SMALL HOTELS IN GHANA: A COMPREHENSIVE FRAMEWORK" Afribary. Afribary, 05 Apr. 2021, https://afribary.com/works/service-quality-in-small-hotels-in-ghana-a-comprehensive-framework. Accessed 05 May. 2024.
BRAIMAH, MAHAMA . "SERVICE QUALITY IN SMALL HOTELS IN GHANA: A COMPREHENSIVE FRAMEWORK". Afribary, Afribary, 05 Apr. 2021. Web. 05 May. 2024. < https://afribary.com/works/service-quality-in-small-hotels-in-ghana-a-comprehensive-framework >.
BRAIMAH, MAHAMA . "SERVICE QUALITY IN SMALL HOTELS IN GHANA: A COMPREHENSIVE FRAMEWORK" Afribary (2021). Accessed May 05, 2024. https://afribary.com/works/service-quality-in-small-hotels-in-ghana-a-comprehensive-framework