The Effect Of Organizationalculture On Employee Performance And Growth, A Case Study Of Speke Resort Munyonyo Common Wealth

ABSTRACT

The concept of organizational culture has drawn attention to the long-neglected, subjective or 'soft' side of organizational life. Many aspects of organizational Culture

have not received much attention.it was against this background that research was carried out under the title "The effect of organizational culture on employee

performance and growth"'a case for Speke Resort Munyonyo. The study was guided by objecti~;es mainly to establish the relationship between organizational culture and employee performance and growth, to examine the relationship between employee performance growth and service quality in SR Munyonyo commonwealth.

Guided by the research objectives/questions, related literature indicated that, there is a

significant relationship between organizational culture and employee performance. This was evident as according to Crosby (1991) and other scholar like Brooks (2006), another (Hofstede 2001) and Alvesonn (2005) concur that employee performance is reflected in seeing a satisfied employee and customer.

Chapter three of this study clearly brought out the methodology used so as to come up with accurate data to which the findings would be based. Purposive and convenience sampling techniques were used in the selection of the sample size. The population of study comprised of SR's 12 branches. Manager, staff and customer of these branches

as part of the study. This sample size was considered manageable and representative of

the study. Data was collected from both primary and secondary sources. In measuring the study variables the Linkert scale and Intemised rating scale were used since they were behavioral aspects. In regard to the study objectives; Findings indicated a positive significant relationship between organizational culture and service quality. Having an encouraging routine work

schedule, smart decision making process, and an efficient hierarchical management style determines the nature of performance employees are likely to have towards the

institution. Therefore the capacity of SR Munyonyo employees and management to show politeness to customer and be able to come up with new ideas, will result into a situation where by the employees feel they should continue working for SR Munyonyo

and are a part of the institution's family. This was evident by 65% figure of

organizational cultures variance and 67% .of employee performance variance

In conclusion, it was true that the culture of any organisation impacts on the

performance of its employees. However due to the limitations of the study the research recommends that further research can still be done on the same and other related areas like the relationship between organizational culture and service qual

TABLE Of CONTENTS

DECLARATION A ................................................................................................................................... ii

DECLARATION B .................................................................................................................................. iii

ACKNOWLEDGEMENTS ........................................................................................................................ iv

LIST OF TABLES ................................................................................................................................... vi

LIST OF FIGURE ................................................................................................................ vii

TABLE OF CONTENTS ....................................................................................................... viii

ABSTRACT ............................................................................................................................................ xi

CHAPTER ONE ............................................................................................................................... 1

INTRODUCTION ........................................................................................................................... 1

1.1 Background ..................................................................................................................................... 1

1.2 Statement of the Problem .............................................................................................................. 3

1.3 Purpose of the Study ...................................................................................................................... 4

J 1.4 Research Objectives ....................................................................................................................... 4

1.5 Research Questions ................................................................................................................. : ...... 4

1.6 Significance I Justification ............................................................................................................. 4

1. 7 Scope of the study ..................................... :' ................................................................................... 5

1. 7.1 Conceptual scope ........................................................................................................................ 5

1.7.2 Geographical Scope ......................... ~ ........................................................................................... 5

1.8 Conceptual Frame Work ................................................................................................................. 6

1.9 Rational definitions ......................................................................................................................... 7

CHAPTER TWO .......................................................... : .................................................................... 9

REVIEW OF RELATED LITERATURE .......................................................................................... 9

2.0 Introduction .................................................................................................................................... 9

2.1 Organizational Culture ..................................................................................................................... 9

2.2 Employee Performance ................................................................................................................ 18

2.3 Service Quality ............................................. ~, ....................................... , ........................................ 19

2.4 Organizational Culture and Employee Performance .................................................................. 20

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2.5 Organizational Culture and Service Quality ................................................................................ 20

2.6 Organizational Culture, Service Quality ...................................................................................... 21

2.7 Organizational Culture, Employee Perform·ance, Service Quality and ...................................... 21

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CHAPTER THREE.· ........................................................................................................................ 23

METHODOLOG¥ ........................................................................................................................... 23

3.1 Introduction ..................................................... , ............................................................................ 23

3.2 Research Design ............................................................................. .' ............................................. 23

3.2.1 Study population ....................................................................................................................... 23

3.2.2 Sample Size .................................. :.c ........................................................................................... 23

3.3 Sampling method .......................................................................................................................... 24

3.4 Sources of data ............................................................................................................................. 24

3.5 Measurement of variables ............................................................................................................ 24

3.8 Data collection instruments used ................................................................................................ 25

3.6 Reliability and Validation of Instruments .................................................................................... 25

3.7 Data Processing and Analysis ...................................................................................................... 26

CHAPTER FOUR ........................................................................................................................... 27

DATA PRESENTATION AND ANALYSIS OF FINDINGS OF THE STUDY ............................ 27

4.0 Introduction .................................................................................................................................. 27

4.1 Demographic Data ........................................................................................................................ 27

4.1.1 Sex of respondents ................................................................................................................... 28

4.1.2 Age of the respondents ............................................................................................................ 29

4.1.3 Level of Education of the respondents .................................................................................... 31

4.1.4 Marital Status of the respondents ............................................................................................ 32

4.1.5 Period spent with Hotel Institution .......................................................................................... 34

4.1.6 Family size being supported by Customer and Approach to SR Munyonyo for a loan over

past year .............................................................................................................................................. 36

4.2 Factor analysis of study variables ............................................................................................... 39

4.3 Pearson Correlation Test. ............................................................................................................. 40

4.4 The relationship between study variables .................................................................................. 41